Jasmine Herron
Summary
Dynamic and detail-oriented professional with a passion for excellence in the sales industry. Proven track record of success in overseeing daily operations, including client scheduling, staff management, and maintaining a pristine work environment. Skilled in providing exceptional customer service, fostering strong client relationships, and ensuring a welcoming atmosphere for all patrons. Experienced in staff training and development, optimizing team performance, and enhancing overall salon efficiency. Adept at coordinating community events and promotions to drive business growth and elevate the salon's brand image. Committed to upholding standards of excellence and delivering an unparalleled experience to every client.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Collective
03.2022 - Current
- Managed a team of 18 stylists, overseeing their schedules and optimizing client flow to accommodate over 500 appointments monthly, resulting in increased salon efficiency and client satisfaction.
- Increased salon sales significantly over a two-year period through creative visual marketing and inventory management, followed by online promotion, resulting in an 18% increase in overall revenue.
- Managed time off requests for staff, balancing operational needs with employee scheduling preferences, resulting in improved staff satisfaction and reduced scheduling conflicts.
- Co-chaired dress code project, collaborating with management and staff to establish professional grooming standards, enhancing the salon's brand image and creating a cohesive team environment.
- Conducted regular staff training sessions on new techniques and salon procedures, resulting in improved service quality and heightened stylist proficiency, ultimately enhancing the overall client experience.
- Collaborated with salon management to develop and implement marketing initiatives, including promotional events and social media campaigns, driving foot traffic and increasing salon visibility within the local community.
- Spearheaded Green Circle Recycle initiative, implementing sustainable practices for salon waste management, resulting in a 20% reduction in environmental footprint and alignment with corporate sustainability goals.
- Supported salon management in strategic decision-making and operational planning, providing valuable insights and contributing to the achievement of salon goals and objectives.
Fitness Instructor
UAB Recreation Center
01.2019 - 12.2022
- Motivated and encouraged clients to achieve their fitness objectives through personalized coaching and support, resulting in measurable progress and client satisfaction.
- Cultivated a positive and welcoming workout environment by building a strong rapport with clients, fostering a sense of community, and promoting a culture of inclusivity and support.
- Adapted exercises and routines to accommodate diverse skill levels and physical abilities, ensuring all participants could fully engage and benefit from the fitness program.
- Designed and led dynamic 1-hour yoga fitness classes tailored to accommodate participants of varying skill levels and learning styles, providing a challenging yet accessible experience for all attendees.
- Provided personalized guidance on nutrition and fitness activities, offering valuable insights and support to help clients achieve their wellness goals effectively.
- Conducted engaging and interactive kinesthetic group exercise classes, incorporating a variety of exercises and techniques to promote cardiovascular health, strength, and flexibility among participants.
Shift Lead/Barista
O'Henry's Coffee Roasting
10.2020 - 03.2022
- Supervised shifts and provided instruction to employees on daily job tasks, ensuring adherence to company standards and operational efficiency while also conducting interviews and training sessions for new personnel, resulting in a well-trained and cohesive team.
- Managed payroll and monitored beverage gap to align with company guidelines, implementing strategic measures to control costs and optimize profitability while maintaining quality standards and customer satisfaction.
- Welcomed and engaged with customers in a friendly and positive manner, enhancing their overall experience and fostering customer loyalty through exceptional service and attention to detail.
- Executed store opening and closing procedures meticulously, including balancing tills, ensuring accurate financial transactions, and upholding security protocols, maintaining operational integrity and financial accountability.
- Facilitated training sessions for new employees, delegating daily tasks and responsibilities to ensure smooth operations and optimal productivity, contributing to team cohesion and performance excellence.
- Supervised cash handling procedures with precision, meticulously documenting transactions and ensuring accuracy, thereby minimizing discrepancies and mitigating financial risks.
Receptionist
Sidney's Shoppe Of Beauty & Boutique
04.2020 - 08.2020
- Cultivated customer loyalty and stimulated repeat business through the delivery of exceptional service, effectively addressing customer concerns with a friendly and knowledgeable approach, fostering trust and loyalty among clientele.
- Managed front desk operations with precision, including greeting clients, answering phone calls, and scheduling appointments, ensuring a seamless and efficient client experience.
- Provided personalized assistance to clients, addressing inquiries, and fulfilling requests promptly and courteously, maintaining a high level of customer satisfaction and loyalty.
- Coordinated salon services and appointments, optimizing scheduling efficiency and maximizing salon productivity, contributing to a smooth workflow and minimizing wait times for clients.
- Proactively monitored salon cleanliness and safety standards, implementing protocols to comply with health regulations and uphold a pristine environment, earning recognition from regulatory authorities and positive feedback from clients.
Store Manager
Steak N Shake
05.2016 - 08.2019
- Supervised daily restaurant operations, overseeing a team of 13 staff members per shift and ensuring adherence to company standards and procedures, resulting in consistently high levels of customer satisfaction and operational efficiency.
- Implemented cost-effective strategies to optimize inventory management, reducing food waste by 14% and minimizing operational costs while maintaining quality standards.
- Cultivated a positive work environment through mentorship and recognition, enhancing employee morale and productivity.
- Conducted regular performance evaluations and implemented improvement plans to enhance staff productivity and efficiency.
- Ensured compliance with health and safety regulations, maintaining a safe and sanitary work environment through regular inspections and training.
Education
Bachelor of Science - Kinesiology
University of Alabama At Birmingham
Birmingham, AL12.2022
High School Diploma -
Russel County High School
Seale, AL05.2018
Skills
Operational Management
Leadership
Inventory Management
Employee Training and Development
Event Planning and Execution
Compliance Management
Resolution and Problem Solving
Performance Evaluation
Additional Information
References available upon request
Timeline
Assistant Manager
The Collective
03.2022 - Current
Shift Lead/Barista
O'Henry's Coffee Roasting
10.2020 - 03.2022
Receptionist
Sidney's Shoppe Of Beauty & Boutique
04.2020 - 08.2020
Fitness Instructor
UAB Recreation Center
01.2019 - 12.2022
Store Manager
Steak N Shake
05.2016 - 08.2019
Bachelor of Science - Kinesiology
University of Alabama At Birmingham
High School Diploma -
Russel County High School