Summary
Overview
Work History
Skills
Languages
Timeline
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Jasmine Heydari

Yucca Valley,Ca

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks.

Overview

10
10
years of professional experience

Work History

Internet Sales Manager

Torre Nissan
05.2018 - Current
  • Trained staff members on best practices for handling inquiries from customers via phone or email
  • Led and coached internet sales team to assist with prospecting, negotiating and closing deals
  • Developed and implemented innovative online sales strategies to drive traffic and increase conversions
  • Collaborated with cross-functional teams on product launches and promotional events to maximize sales results
  • Created and managed social media campaigns to generate leads, expand brand recognition, and boost customer loyalty
  • Established relationships with key stakeholders to capture business in target industries and customers
  • Implemented effective SEO tactics to improve organic search rankings and visibility on major search engines
  • Analyzed web analytics data to identify trends in customer behavior, uncovering opportunities for growth
  • Targeted outbound calls to leads and prospects that previously engaged with company
  • Monitored competitor activity in the marketplace in order to proactively adjust strategies accordingly
  • Identified areas of improvement within existing processes by analyzing customer feedback surveys
  • Ensured compliance with applicable laws related to online transactions
  • Conducted regular market research activities to stay abreast of industry changes and emerging technologies
  • Liaised with internal teams to develop sales initiatives and group sales projects
  • Generated detailed reports outlining progress towards established goals for senior management review
  • Developed and sustained business plans to exceed internet sales budget
  • Managed the daily operations of the company's online store, including inventory tracking, order processing, pricing updates, shipping coordination, and customer service support
  • Utilized CRM software to track customer interactions, follow up on inquiries, and analyze sales performance metrics
  • Achieved sales targets by developing account strategies with business counterparts
  • Identified and developed opportunities across various product groups to leverage sales opportunities
  • Developed comprehensive email marketing campaigns targeting potential customers with personalized content
  • Produced revenue and expense reporting to drive support functions
  • Established key performance indicators for evaluating success of digital marketing initiatives
  • Provided meaningful insight and learnings from campaigns to develop case studies and other sales materials
  • Brainstormed creative internet promotions that leveraged digital assets
  • Resolved customer complaints regarding sales and service
  • Determined price schedules and discount rates
  • Monitored customer preferences to determine focus of sales efforts
  • Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
  • Involved sales of manufactured products, services, commodities, and other subjects of sale
  • Conferred with department heads to plan advertising services and secure information on equipment and customer specifications
  • Assessed marketing potential of new and existing store locations, considered statistics and expenditures
  • Monitored costs, competition and supply and demand to establish and adjust selling prices
  • Managed sales team to consistently achieve growth and hit sales targets
  • Developed sales team through motivation, counseling and product knowledge education
  • Represented company at trade association meetings to promote products

Dispatch and Administration

Comfort air
01.2018 - 05.2018
  • Established and maintained effective internal controls over financial operations
  • Managed daily cash flow activities, including collections, disbursements, investments and debt repayment
  • Monitored internal audit processes to ensure accuracy of financial statements in accordance with generally accepted accounting principles
  • Developed systems for tracking accounts payable and receivable and other transactions related to finance administration functions
  • Identified areas where additional training was necessary among administrative personnel
  • Developed and implemented financial policies to ensure compliance with regulatory requirements
  • Created detailed reports on monthly expenses versus budget allocations for review by senior management team
  • Performed regular reviews of fixed asset registers to ensure assets are safeguarded appropriately
  • Analyzed financial data to identify opportunities for cost savings and efficiency improvements
  • Provided guidance on accounting principles, practices and procedures to staff members

Store Manager

United Pacific
01.2016 - 01.2018
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
  • Coached and mentored new employees on company policies and procedures
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Tracked store inventories and replenished products according to demand
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Established clear communication channels between staff members to ensure smooth workflow throughout the store
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
  • Oversaw daily financial transactions and managed cash flow to support profitability
  • Provided guidance and support to junior staff members during challenging situations
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Organized company merchandise and displays to increase brand awareness and product sales
  • Monitored sales performance to identify potential areas for improvement
  • Coordinated employee schedules according to staff availability and processed time-off requests
  • Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
  • Maintained accurate records of sales transactions using point-of-sale systems
  • Handled employee discipline and termination according to company policies
  • Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
  • Conducted regular performance evaluations with staff members to ensure goals were being met efficiently
  • Liaised between managers and employees, communicating concerns and expectations to appropriate parties
  • Reported customer and employee accidents, injuries, and concerns for supervisor review
  • Assisted with recruiting efforts by interviewing prospective candidates for open positions
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
  • Implemented innovative strategies for increasing efficiency in daily operations

Customer Service Representative

CIRCLE K/MY GOODS MARKET
01.2015 - 04.2016
  • Provided exceptional customer service to ensure customer satisfaction
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Resolved customer complaints promptly and efficiently
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Developed positive relationships with customers through friendly interactions
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Displayed strong organizational skills while managing multiple projects simultaneously
  • Performed data entry tasks accurately and in a timely manner

Skills

  • Attention to detail
  • Problem solving
  • Interpersonal skills
  • Excellent communication
  • Adaptability
  • Creativity
  • Strong work ethic
  • Supervision
  • Leadership
  • Diagnostic skills
  • Vendor management
  • Scheduling
  • Office maintenance
  • Document management
  • Phone communication
  • Windows operating systems
  • MAC operating systems
  • Microsoft Word
  • Microsoft Excel
  • Cash handling
  • Financial auditing
  • Cash register operation
  • Book balancing
  • Cash reconciliation
  • Accounts payable
  • Accounts receivable
  • Teamwork
  • Customer service
  • Quick learning
  • Conflict resolution
  • Event planning
  • Welcoming presence

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Internet Sales Manager

Torre Nissan
05.2018 - Current

Dispatch and Administration

Comfort air
01.2018 - 05.2018

Store Manager

United Pacific
01.2016 - 01.2018

Customer Service Representative

CIRCLE K/MY GOODS MARKET
01.2015 - 04.2016

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Jasmine Heydari