Jasmine Heyward
Brooklyn,US
Summary
New Esthetician and seasoned Spa Manager with passion for creating hand crafted skincare, I have a proven track record establishing Jaspirituals Beauty & Wellness LLC. My goal is to enhance client satisfaction through expert skincare treatments, product knowledge and personalized treatments. Skilled in sanitization and expertise in exceptional guest services, I've driven significant improvements in client experience and operational efficiency. My dedication to continuous education in esthetics and spa management ensures cutting-edge service delivery and client experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Esthetician
Jaspirituals Beauty & Wellness LLC
05.2024 - Current
- Curated Hand crafted skincare products, using high quality, holistic and natural ingredients
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Gained hands-on experience in various facial and body treatments, enhancing clients'' skin health and appearance.
- Improved client satisfaction by providing personalized skincare treatments and a relaxing atmosphere for each client visit by maintaining a clean workspace recommendations.
- Participated in continuing education workshops to stay current on industry trends, techniques, and product innovations.
Guest Services Manager/Training Manager
WorldSpa
09.2022 - 05.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Set and managed policies for concierge services and guest relations.
- Retained high-quality employees by fostering a positive work environment that encouraged professional development opportunities.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Created and delivered effective training materials and courses.
Assistant Spa Manager
Bamford Wellness Spa At 1 Hotel BK
09.2017 - 09.2022
- Assisted with pre-opening and spa operations
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Handles high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Works with new employees to enforce protocols and customer service standards and optimize performance.
Medical Receptionist
DASHA Enterprise
11.2015 - 09.2017
Day Spa Supervisor
Townhouse Spa
11.2014 - 11.2015
- Developed and implemented marketing strategies to drive business
- Planned and hosted events for high end clients, and large groups
Spa Coordinator
XpresSpa JFK Int'l Airport
11.2012 - 11.2014
Education
Licensed Esthetician
Atelier Esthetique Institute of Esthetics, Inc.
New York, NY11.2024
Associate of Applied Science - Business Management: Travel, Tourism & Hospitality
CUNY LaGuardia Community College
Long Island City, United States06.2019
Skills
- Sanitization
- Sales expertise
- Scheduling
- Knowledge of body scrubs
- Sensitive skin care
- Guest services expertise
- Esthetics
- Skincare product knowledge
- Body Treatments
Certification
- Licensed Esthetician 600 hr - Atelier Esthetique Institute -In progress Nov 2024
- Centre of Excellence Online- Holistic herbal product making course- In progress 2024
- FastTrac GrowthVenture Certificate of Entrepreneurial Achievement, NYC Business Solution 2021
- Certified Yoga Instructor 2019
- Holistic Therapy Online Certificate 2015
Timeline
Esthetician
Jaspirituals Beauty & Wellness LLC
05.2024 - Current
Guest Services Manager/Training Manager
WorldSpa
09.2022 - 05.2024
Assistant Spa Manager
Bamford Wellness Spa At 1 Hotel BK
09.2017 - 09.2022
Medical Receptionist
DASHA Enterprise
11.2015 - 09.2017
Day Spa Supervisor
Townhouse Spa
11.2014 - 11.2015
Spa Coordinator
XpresSpa JFK Int'l Airport
11.2012 - 11.2014
Licensed Esthetician
Atelier Esthetique Institute of Esthetics, Inc.
Associate of Applied Science - Business Management: Travel, Tourism & Hospitality
CUNY LaGuardia Community College
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