Jasmine Hicks
Waldorf,Maryland
Summary
Results-oriented facilities professional with a strong foundation in operations, project management, and customer service. Proven ability to optimize processes, manage budgets, and build collaborative teams. Extensive experience in facilities management, including event planning, space management, and vendor relations. Demonstrated success in driving operational efficiency and delivering exceptional results.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Pension Benefit Guaranty Corporation (PBGC) Via- Hana Engineers & Consultant
Washington D.C., DC
02.2023 - 02.2024
- Led complex end-of-lease projects involving 400+ employees, ensuring seamless transitions through meticulous planning and execution
- Leveraged ServiceNow to streamline workflows and SharePoint for centralized document management and project collaboration.
- Developed and implemented a centralized project management system using SharePoint for performance monitoring, storing project plans, documents, and communication materials.
- Collaborated with financial teams to streamline billing processes, reducing errors by 5%.
- Facilitated weekly meetings with property management and GSA representatives to address tenant-submitted ServiceNow issues and building infrastructure.
- Prepared detailed meeting minutes, assigned action items, and tracked completion through ServiceNow.
- Led kickoff meeting for special projects, aligning team goals and ensuring successful project initiation.
- Collaborated with a real estate broker to streamline market analysis, while managing internal processes to ensure timely decision-making.
- Managed and maintained the department website homepage, ensuring accuracy and functionality of content and hyperlinks.
- Successfully managed vendor contracts and maintained strict compliance with lease and environmental regulations.
- Planned, scheduled, and coordinated general maintenance or repairs.
- Developed and implemented standardized operating procedures to streamline lease administration and improve efficiency.
- Organized and facilitated internal team workshops to enhance collaboration and knowledge sharing.
Facilities Program Manager
BlueCross BlueShield Association
Washington, D.C.
05.2018 - 02.2023
- Managed day-to-day building operations, overseeing short-term projects, furniture procurement, maintenance and repairs, and renovations, resulting in a 15% reduction in maintenance costs through proactive planning and vendor management.
- Delivered 10+ projects on time within budget, improving facility efficiency by 20%.
- Conducted comprehensive program evaluations, identifying 3 areas for improvement and implementing efficient solutions that saved the department money.
- Managed space planning and optimization across two locations, increasing office utilization by 10% and reducing overall space requirements.
- Conducted operational assessments, resulting in 5 process improvements and a 25% increase in customer satisfaction.
- Oversaw ServiceNow administration for the Department, improving ticket resolution time by 5% and enhancing user satisfaction.
- Supervised office services staff to optimize mail, print, and distribution operations, reducing turnaround time by 10%.
- Collaborated with building management and internal stakeholders to streamline facility operations, reducing response times for maintenance requests by 15%.
- Oversaw ServiceNow administration for the Department, improving ticket resolution time by 5% and enhancing user satisfaction.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Assisted in developing training materials for new hires involved in the program activities.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Audited operations and processes to enhance brand and manage compliance.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
Real Estate & Facilities Program Manager
Department of the Army, Real Estate and Facilities-Army (REF-A) Via- The ELOCEN Group
Crystal City, VA
09.2012 - 05.2018
- Led the administration of the Real Estate and Facilities program for 17 Army locations, including the Pentagon, managing relocation projects, and maintenance
- Defined and refined program policies and procedures to maintain program consistency and compliance, reduced errors by 10%
- Ensured compliance with lease terms and conditions through program administration
- Served as the primary point of contract, fostering collaboration among property managers, building engineers, and government agencies, leading to stating within budget and timeline
- Managed program-wide operations for leased facilities exceeding 3 million sq ft., including Kastle Security, work order, and space planning
- Collected and maintained updates for a 3 million sq ft
- Leased space inventory, enabling informed program planning and decision-making
- Led project management for 10+ group relocations, decommissioning efforts, and space optimization initiatives
- Streamlined agency operations by planning, scheduling, and coordinating moves, special projects, and work orders across multiple facilities
- Developed comprehensive project scope documents and status reports, providing internal stakeholders with clear project visibility and enabling data-driven decision making
- Served as Primary contact for property managers and building engineers, ensuring timely delivery of maintenance and repair services
- Managed employee key control systems (Kastle and Datawatch)
- Served as Primary contact for property managers and building engineers, ensuring timely delivery of maintenance and repair services
- Managed employee key control systems (Kastle and Datawatch) for all leased facilities.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
Project Manager
Department of Commerce, National Oceanic Atmospheric Administration, Via- The ELOCEN Group
College Park, MD
03.2012 - 09.2012
- Successfully delivered a large-scale project involving the relocation of 900+ personnel into a new 269,800 sq ft
- Building
- Led Cross-functional teams including clients and vendors, coordinating installation schedules (Data rooms/ Servers)
- Fostered strong partnerships with the government client and vendor, resulting in a positive outcome, reduced project timeline by 5%
- Ensured project success by analyzing statements of work, managing project plans, and providing regular reporting to stakeholders
- Developed and implemented weekly metric timetables, improving project visibility and facilitating timely decision-making
- Managed the project budget, ensuring efficient resource allocation and adherence to financial goals
- Developed and analyzed project documents, including the Statement of Work (SOW) and status reports, ensuring project completion on time and within scope
- Maintained high-quality standards through oversight of installation crews, punch list walk-throughs, and on-site inspections.
Education
BS - Communications
Florida A&M University
Tallahassee, FL01.2006
Skills
- Leasing Terms and Specifications
- Reporting and Correspondence
- File Management
- Training and mentoring
- Customer service expertise
- Corporate policies and procedures
- Work Order Management
- Asset Management
- Space Planning
- Budgeting and cost control
- Contract Development
- Procurement
- Vendor Relationship Management
- Stakeholder Communications
- Process Improvement
- Cross-functional team leadership
- Team Management
- Scheduling and Planning
- Expense Reporting
- Calendar Management
References
References available upon request.
Timeline
Leasing Consultant
Pension Benefit Guaranty Corporation (PBGC) Via- Hana Engineers & Consultant
02.2023 - 02.2024
Facilities Program Manager
BlueCross BlueShield Association
05.2018 - 02.2023
Real Estate & Facilities Program Manager
Department of the Army, Real Estate and Facilities-Army (REF-A) Via- The ELOCEN Group
09.2012 - 05.2018
Project Manager
Department of Commerce, National Oceanic Atmospheric Administration, Via- The ELOCEN Group
03.2012 - 09.2012
BS - Communications
Florida A&M University
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