Summary
Overview
Work History
Education
Skills
Timeline
Generic

JASMINE HICKSON

Homestead

Summary

Results-driven professional with a proven background in customer service. Adept at effectively communicating with customers to provide product or service information. Skilled in order processing, account management, and resolving customer complaints. Knowledgeable in customer needs assessment, maintaining service quality standards, and ensuring high levels of customer satisfaction.

Healthcare professional with extensive experience in staffing coordination and administrative functions within nursing environment. Proven expertise in optimizing staff schedules and enhancing operational workflows. Team-oriented with commitment to achieving high-quality patient care and adaptable to changing healthcare needs.

Overview

9
9
years of professional experience

Work History

Nursing Administration Staffing Coordinator

Nicklaus Children Hospital
09.2024 - Current
  • Ensured compliance with state regulations by monitoring nurse-to-patient ratios at all times.
  • Monitored budgetary impacts related to staffing decisions, providing critical input during financial planning sessions with senior leadership.
  • Enhanced patient care by coordinating nursing staff schedules and assignments to ensure optimal coverage.
  • Handled day-to-day administrative tasks such as maintaining accurate records of staff hours worked, time off requests, and credentialing documentation for regulatory compliance purposes.
  • Streamlined communication between nursing departments, resulting in improved efficiency and collaboration.
  • Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
  • Reduced overtime costs by analyzing staffing patterns and making recommendations for schedule adjustments as needed.
  • Created an organized system for tracking employee time off requests while ensuring adequate coverage is maintained during peak hours or shifts without compromising patient care quality levels.

Customer Service Advocate

United Healthcare Group
10.2022 - Current
  • Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs, such as benefits, eligibility, claims, financial spending accounts, and correspondence.
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics, to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider.
  • Contact care providers (doctors' offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.

Customer service/Billing Specialist

ADT
07.2021 - 07.2022
  • Communicated critical details regarding life-safety systems and services.
  • Resolved device malfunctions through technical support in ADT systems.
  • Helping customers understand the ADT noble purpose, and providing customer lifestyle solutions.

Patient Financial Representative

Miami Cancer Institute
07.2019 - 07.2021
  • Exhibited exceptional service excellence and strong interpersonal skills to enhance communication and productivity.
  • Delivered compassionate care to patients, visitors, peers, and staff.
  • Perform greeter functions and registration duties.
  • Obtains appropriate signatures and provides an explanation for consent documents.
  • Verify and update patients' personal information for accuracy.
  • Demonstrate and maintain knowledge of regulatory guidelines.
  • Maintain strict patient and physician confidentiality of all information obtained.
  • Collects patient copays, or deductibles.
  • Notify patients of upcoming appointments.

Patient Service Specialist

Select Physical Therapy
11.2018 - 06.2019
  • Provide superior service to patients.
  • In charge of entering new patients into the patient database, verifying insurance, getting authorization from insurance companies, putting together patient charts, scheduling patients, and taking copays.
  • Perform the daily reports, which include some billing and coding entries, applying copays to accounts, as well as manually entering charges that do not extract.
  • Contact hospitals, doctors, and other imaging facilities to get reports for the therapist.
  • Assist the therapist with patients by setting up their equipment and instructing them in their exercises.
  • Assisting therapists as needed for general clinic maintenance and upkeep.

Customer Care Representative

Florida Power & Light
04.2016 - 03.2018
  • Processed transactions for residential Service Orders, account updates, and emergency situations.
  • Complete Corporate and Care Center-required trainings.
  • Actively participate in several pilot programs and ongoing initiatives within Customer Care.
  • Follow ethical codes that protect the confidentiality of information.

Education

Certification - Medical Coding and Billing

College of Business & Technology
08.2010

High School Diploma - undefined

American Academy
05.2008

Skills

  • Analytical and problem-solving
  • Proficient in Microsoft Office Suite and Lotus Notes
  • Confident, articulate, and professional speaking ability
  • Leadership skills developed through work experience, mentoring youth
  • Knowledge of systems Sorian Financials, Cerner, Patient Tracking board, and health pay

Timeline

Nursing Administration Staffing Coordinator

Nicklaus Children Hospital
09.2024 - Current

Customer Service Advocate

United Healthcare Group
10.2022 - Current

Customer service/Billing Specialist

ADT
07.2021 - 07.2022

Patient Financial Representative

Miami Cancer Institute
07.2019 - 07.2021

Patient Service Specialist

Select Physical Therapy
11.2018 - 06.2019

Customer Care Representative

Florida Power & Light
04.2016 - 03.2018

Certification - Medical Coding and Billing

College of Business & Technology

High School Diploma - undefined

American Academy

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JASMINE HICKSON