Jasmine Highshaw
Memphis,TN
Summary
Skilled in communication and data entry, I excelled at Sedgwick by streamlining claims processes, enhancing customer satisfaction, and improving administrative efficiency. Leveraging listening skills and a keen ability to manage high call volumes, I consistently achieved top performance metrics, significantly contributing to team success and customer retention.
Overview
11
11
years of professional experience
Work History
Claims Assistant
Sedgwick
08.2023 - 10.2024
- A claims assistant is an entry-level employee at an insurance company who performs administrative and clerical tasks to support claims examiners.
Customer Service Representative
The Home Depot
05.2021 - 08.2023
- Resolve customer complaints via phone.
- Greet customers warmly and ascertain the problem or reason for calling.
- Take payment information, and other pertinent information, such as addresses and phone numbers.
- Utilize computer technology to handle high call volumes.
Enrollment Agent
IDEMIA
Memphis, TN
06.2018 - 03.2021
- Process customers' fingerprints for them to undergo a federal background check.
Customer Service Rep/Sales Associate
American Home Shield
Memphis, TN
02.2015 - 11.2017
- Resolve customer complaints via phone
- Greet customers warmly, and ascertain the problem or reason for calling.
- Take payment information, and other pertinent information, such as addresses and phone numbers.
- Answer questions about warranties, or terms of sale.
- Utilize computer technology to handle high call volumes
- Contact the homeowner who currently has active and expired home warranties with us, and renew them.
- Take payment information
- Providing knowledgeable information about the company.
Customer Service
Sports authority
Memphis, TN
03.2014 - 05.2015
- ResponsibilitiesAnswering the phone, handling money, greeting guest, stocking, tagging and censoring clothing items
Education
Diploma -
millington high shcool
12.2009
Some College (No Degree) - Cyber Security & Data Technology
University of Arizona
Tucson, AZSkills
- Listening skills
- Communication skills
- Data entry
- Setting up files
Timeline
Claims Assistant
Sedgwick
08.2023 - 10.2024
Customer Service Representative
The Home Depot
05.2021 - 08.2023
Enrollment Agent
IDEMIA
06.2018 - 03.2021
Customer Service Rep/Sales Associate
American Home Shield
02.2015 - 11.2017
Customer Service
Sports authority
03.2014 - 05.2015
Diploma -
millington high shcool
Some College (No Degree) - Cyber Security & Data Technology
University of Arizona