Jasmine Hightower
Southfield,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Seeking entry-level opportunities to expand while facilitating company growth. Skilled in working under pressure, adapting to new situations, and dedicated to giving every customer a positive experience.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Harmony Cares
Troy, MI
08.2023 - 11.2023
- Verified insurance information prior to appointment booking.
- Reviewed patient medical history documents prior to appointment scheduling.
- Maintained accurate records of patient appointments in computer system.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided timely, courteous, and knowledgeable responses to information requests.
Clerk
Crown Staffing Solutions
Detroit, MI
09.2022 - 04.2023
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls and took messages.
- Typed, formatted and edited correspondence and other documents.
- Copied, sorted and filed records of office activities and business transactions.
Customer Service Representative
United Wholesale Mortgage
Auburn Hills, MI
11.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Concentrix Toyota
Farmington, MI
10.2020 - 06.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
Life Enrichment Aide
Regency at westland
Westland, MI
05.2018 - 03.2020
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Accompanied clients to appointments and arranged transportation.
- Submitted reports to and reviewed reports with supervisor.
- Kept patient health and personal information private and confidential.
- Prepared records of client progress and services performed under care.
- Supported families during periods of disruption providing client help in adjusting to new lifestyles.
- Documented key information from each service visit into detailed reports.
- Consulted with team caring for patient to evaluate needs and plan for healthcare services.
Education
High School Diploma -
Henry Ford Academy; Scs
Detroit, MI06.2017
Some College (No Degree) - Sociology
Oakland University
Rochester, MISkills
- Schedule and Calendar Management
- Billing and Invoicing
- Problem-Solving
- Data Entry
- Creative Thinking
- Flexible and Adaptable
- Record Sorting and Filing
- Outgoing Mail Preparation
- Attention to Detail
- Team Collaboration
- Verbal and Written Communication
- Microsoft Office
- Handling Payments
- Administrative Tasks
- Quality Control
Timeline
Appointment Scheduler
Harmony Cares
08.2023 - 11.2023
Clerk
Crown Staffing Solutions
09.2022 - 04.2023
Customer Service Representative
United Wholesale Mortgage
11.2021 - 06.2022
Customer Service Representative
Concentrix Toyota
10.2020 - 06.2021
Life Enrichment Aide
Regency at westland
05.2018 - 03.2020
High School Diploma -
Henry Ford Academy; Scs
Some College (No Degree) - Sociology
Oakland University
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