Jasmine Hill
Florissant,MO
Summary
Dedicated service specialist with a strong background and exceptional customer service and organizational skills. Analytical and level-headed in approaching service issues to identify needs, resolve problems, and maximize customer satisfaction.
Overview
8
8
years of professional experience
Work History
Service Specialist-Client Relations
Edward Jones Investments
Maryland Heights, MO
01.2017 - Current
- Provide world-class customer service to clients, branch teams, and home office associates.
- Handle general investment-related questions effectively.
- Facilitate efficient handling of customer financial requests.
- Assist in resolving customer complaints by utilizing problem-solving skills.
- Pre-screen trade-related calls for the Order Services team.
- Secure client accounts by locking access and setting fraud prevention alerts.
- Complete all required training, continuous education, and development promptly.
- Ensure all business and development plans are current.
- Participate in team meetings regularly in order to share ideas or provide updates on progress towards goals.
Education
MBA - Business Administration
Lindenwood University
Saint Charles, MO05-2018
Bachelor of Science - Information Technology
Lindenwood University
Saint Charles, MO05-2014
Skills
- Detail-Oriented Approach
- Prioritization and Time Management
- Effective Organization
- Flexible Problem-Solver
- Engaged Listening
- Quick Learner
- Continuous Improvement Mindset
- Microsoft Office Proficiency
- Securities Industry knowledge; SIE candidate
Timeline
Service Specialist-Client Relations
Edward Jones Investments
01.2017 - Current
MBA - Business Administration
Lindenwood University
Bachelor of Science - Information Technology
Lindenwood University