Jasmine Hill
Cincinnati
Summary
Proven leader and efficient multitasker, I excelled at Cracker Barrel Old Country Store by enhancing team performance and customer satisfaction. Skilled in cash handling and problem-solving, I boosted operational efficiency and fostered positive customer relationships through exemplary service and teamwork.
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
8
8
years of professional experience
Work History
Sales Associate
Cracker Barrell Old Country Store
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Server
Cracker Barrell Old Country Store
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shift Leader
Cracker Barrell Old Country Store
09.2021 - Current
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Sales Associate
Marshalls Department Store
09.2018 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Merchandise Coordinator
Marshalls Department Store
09.2018 - 09.2021
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Talked with vendors and suppliers about product orders and issues.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
- Maintained up-to-date knowledge on industry trends and competitor activity, allowing for informed decision-making and proactive business strategies.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
- Supervised departmental employees.
- Worked with managers and advertising directors to optimize promotions.
- Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.
Cash Officer
Marshalls Department Store
09.2018 - 09.2021
- Achieved budgetary compliance by overseeing daily cash flow and financial transactions.
- Conducted comprehensive risk assessments to mitigate financial vulnerabilities.
- Organized team meetings to align goals and address operational challenges.
- Identified potential financial discrepancies by implementing rigorous cash reconciliation procedures.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Sales Associate
Cato Fashions
08.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Merchandise Coordinator
Cato Fashions
08.2016 - 09.2018
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
- Maintained up-to-date knowledge on industry trends and competitor activity, allowing for informed decision-making and proactive business strategies.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Education
High School Diploma -
James N. Gamble Montessori
Cincinnati, OH05.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship building
- Cash handling
- Verbal/written communication
- Stocking and receiving
- Cash register operation
- Customer needs assessment
- Professional demeanor
Timeline
Sales Associate
Cracker Barrell Old Country Store
09.2021 - Current
Server
Cracker Barrell Old Country Store
09.2021 - Current
Shift Leader
Cracker Barrell Old Country Store
09.2021 - Current
Sales Associate
Marshalls Department Store
09.2018 - 09.2021
Merchandise Coordinator
Marshalls Department Store
09.2018 - 09.2021
Cash Officer
Marshalls Department Store
09.2018 - 09.2021
Sales Associate
Cato Fashions
08.2016 - 09.2018
Merchandise Coordinator
Cato Fashions
08.2016 - 09.2018
High School Diploma -
James N. Gamble Montessori
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