Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmine Hodges

North Little Rock,Arkansas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance
05.2023 - Current
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Representative

United Healthcare Group
06.2022 - 03.2023
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Science - Business Administration

Pulaski Technical College
North Little Rock, AR
05.2024

High School Diploma -

North Little Rock High School
North Little Rock, AR
05.2020

Skills

  • Data Collection
  • Scheduling
  • Report Generation
  • Information Security
  • Consultative Sales

Certification

  • Sales Manager Certificate
  • Sales Essentials Certificate

Timeline

Customer Service Representative

Teleperformance
05.2023 - Current

Customer Service Representative

United Healthcare Group
06.2022 - 03.2023

Associate of Science - Business Administration

Pulaski Technical College

High School Diploma -

North Little Rock High School

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Jasmine Hodges