Jasmine Hodges
North Little Rock,Arkansas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
05.2023 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
United Healthcare Group
06.2022 - 03.2023
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Business Administration
Pulaski Technical College
North Little Rock, AR05.2024
High School Diploma -
North Little Rock High School
North Little Rock, AR05.2020
Skills
- Data Collection
- Scheduling
- Report Generation
- Information Security
- Consultative Sales
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
Timeline
Customer Service Representative
Teleperformance
05.2023 - Current
Customer Service Representative
United Healthcare Group
06.2022 - 03.2023
Associate of Science - Business Administration
Pulaski Technical College
High School Diploma -
North Little Rock High School
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