Jasmine Hoisington
Fayetteville,NC
Summary
Dynamic property management professional with a proven track record. Adept in decision-making and tenant relations. Excelled in enhancing resident satisfaction and maintaining a high occupancy, showcasing strong organizational and problem-solving abilities. Expert in driving team performance and operational excellence, with a focus on achieving superior customer service and financial outcomes.
Overview
19
19
years of professional experience
Work History
Assistant Resident Manager
Corvias
Fort Liberty, NC
02.2024 - Current
- Scheduled maintenance and repairs for properties as required
- Conducted regular inspections of Community Center, Residential homes and grounds
- Organized community events to promote resident engagement
- Improved residents' satisfaction ratings by fostering a strong sense of community
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Managed tenant relations, skillfully handling complaints between residents
- Created multiple trackers to keep myself and team accountable
Business Manager
UDR
07.2022 - 07.2023
- Oversaw accounting for 1,572 units split between Orlando, FL and Dallas, TX
- Supported site team in addressing tenant concerns with accounting
- Handled all calls/ emails/ text remotely
- Processed all payments and handled all late notices
Community Manager
Collier Companies
09.2021 - 06.2022
- Oversaw a 300 unit apartment community that was student housing
- Supported site team in addressing tenant concerns through conflict resolution and mediation
- Conducted performance reviews and selected, trained and terminated employees to develop effective teams
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Collaborated with team members to achieve target results
Property Director
Altman
09.2019 - 09.2021
- Managed lease renewals, minimizing tenant turnover
- Screened potential tenants by reviewing applications, conducting background checks, and interviewing applicants
- Communicated with vendors and contractors concerning work scheduling, billings, and certificates of insurance
- Maintained financial targets by collecting fees consistently and budgeting effectively
- Supervised on-site staff members such as leasing agents, maintenance workers, and security personnel
- Prepared budget, assessed expenditures, and variances
- Distributed flyers and posted listings online to advertise new and vacant properties
- Conducted thorough market analyses to set competitive rental prices
Senior Sales Associate
McKinley
02.2018 - 07.2019
- Actively listened to customers to handle concerns quickly and escalated major issues to supervisor
- Offered friendly and efficient service to customers
- Maintained detailed records of customer interactions in CRM system
- Highlighted products with creative staging in the home
Property Manager
Insula
02.2015 - 08.2017
- Oversaw two communities that totaled 350 apartments
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes for both communities going through multi-million dollar renovations
- Delivered fast and friendly service to handle questions and service complaints
- Introduced prospective tenants to types of units available and performed tours of premises
- Prepared detailed monthly reports for property owners outlining occupancy rates, financial performance, and maintenance activities
- Conducted termination of leases for non-compliant tenants
Property Manager
Pinnacle
01.2011 - 12.2014
- Supervised on-site staff members such as leasing agents and maintenance workers
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Decreased operating costs 10% by implementing cost control procedures
- Successful annual inspections for the LIHTC programs
- Assisting in organizing and overseeing assignments to drive operational excellence
- Trained and motivated leasing staff
- Verified tenant incomes and other information for application approval
- Conducted property showings that highlighted the community features
Leasing Agent/Assistant Manager
01.2006 - 12.2011
- Collaborated with maintenance staff to ensure timely completion of work orders
- Verified applicant income, credit history, and rental references to determine eligibility for tenancy
- Coordinated move-ins and move-outs, providing seamless transition for residents
- Developed promotional materials for advertising available properties
- Monitored lease renewals and communicated with tenants regarding options
- Managed lease inquiries and conducted property tours to prospective tenants
- Surveyed surrounding areas to compare and determine market value, rental and sale rates
Skills
- Decision-making
- Organization
- Problem-solving abilities
- Tenant relations
- Customer service-focused
- Employee motivation and guidance
Timeline
Assistant Resident Manager
Corvias
02.2024 - Current
Business Manager
UDR
07.2022 - 07.2023
Community Manager
Collier Companies
09.2021 - 06.2022
Property Director
Altman
09.2019 - 09.2021
Senior Sales Associate
McKinley
02.2018 - 07.2019
Property Manager
Insula
02.2015 - 08.2017
Property Manager
Pinnacle
01.2011 - 12.2014
Leasing Agent/Assistant Manager
01.2006 - 12.2011