JASMINE HOLCOMB
Lufkin
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Banker II
Cadence Bank
11.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Promoted financial products by maintaining excellent service offering knowledge.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Cross-sold bank products and services to meet customer needs and provide options.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Monitored accuracy of customer information in system.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Expanded client base by promoting new financial products.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Processed deposits, withdrawals and ACH transfers accurately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Document Control Specialist (Hybrid)
Agilent Technolgies
05.2022 - 08.2023
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Converted documents from one application to another.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant guidelines and procedures.
- Collaborated with cross-functional teams to maintain accurate, consistent, and high-quality documentation standards.
- Assisted in the development of company policies related to document retention, disposal, and archiving practices.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Implemented a robust quality assurance process to identify errors in documentation before they reached end-users or clients.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Used Adobe Acrobat, Blue Beam, and ProjectWise for document management and enhancements.
- Established and managed document distribution matrix and document control register.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Collaborated closely with project managers to create and maintain accurate document distribution matrices, ensuring the right information reached relevant personnel in a timely manner.
- Enhanced document organization by implementing efficient categorization and filing systems.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Utilized advanced software tools to improve overall document control processes, leading to increased productivity levels within the team.
Quality Manager/ Management Representative
Tecfen Medical
07.2021 - 04.2022
- Calibrated instruments and scales in production area and quality lab.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
- Improved quality processes for increased efficiency and effectiveness.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Developed and deployed production control plans and created work instructions and procedures.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Data Entry Specialist
Angelina County & Cities Health District
10.2020 - 07.2021
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Corrected data entry errors to prevent duplication or data degradation.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Paid attention to detail while completing assignments.
Quality Assurance Associate
BPL Plasma
10.2017 - 12.2019
- Supported audit preparation through research, analysis and presentation development.
- Generated quality control reports for returned products to identify and communicate patterns.
- Enhanced product quality by implementing thorough testing procedures and identifying areas for improvement.
- Assisted in the development of training materials, boosting employee understanding of quality standards and expectations.
- Provided valuable insights during root cause analysis sessions, leading to targeted improvements in manufacturing processes.
- Evaluated returned products for safety, functionality, and other issues.
- Maintained up-to-date knowledge on industry best practices, incorporating relevant techniques into daily tasks for optimal results.
- Participated in cross-functional meetings to ensure alignment between quality assurance objectives and overall company goals, fostering a collaborative working environment.
- Conducted regular audits of production facilities, ensuring adherence to strict safety standards and regulatory compliance requirements.
- Collaborated with team members to develop robust test plans, ensuring comprehensive coverage of all critical features.
- Increased customer satisfaction through diligent monitoring of product performance and addressing concerns promptly.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Performed routine maintenance and calibration on testing equipment.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Associate of Science - Science
Ultimate Medical Academy
Nacogdoches, TX03-2017
High School Diploma -
Nacogdoches High School
Nacogdoches06-2013
Skills
- Customer service
- Relationship building
- Positive attitude
- Attention to detail
- Regulatory compliance
- MS Excel
- Analytical thinking
- Time management
- Conflict resolution
- Documentation
- Critical thinking
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Effective communication
- Risk assessment
- Professionalism
- Cash handling
Timeline
Personal Banker II
Cadence Bank
11.2023 - Current
Document Control Specialist (Hybrid)
Agilent Technolgies
05.2022 - 08.2023
Quality Manager/ Management Representative
Tecfen Medical
07.2021 - 04.2022
Data Entry Specialist
Angelina County & Cities Health District
10.2020 - 07.2021
Quality Assurance Associate
BPL Plasma
10.2017 - 12.2019
Associate of Science - Science
Ultimate Medical Academy
High School Diploma -
Nacogdoches High School