Jasmine Holloway
Turtle Creek,Pennsylvania
Summary
Compassionate and dedicated Certified Nursing Assistant with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
LGAR
Turtle Creek, PA
01.2024 - Current
- Assisted patients with daily activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas effectively.
- Supported team members in delivering high-quality patient care services.
Nursing Assistant Trainee
UPMC Heritage Place
Pittsburgh, PA
06.2023 - 01.2024
- Assisted nursing staff with patient care activities, ensuring comfort and safety during daily routines.
- Conducted vital sign monitoring and documented changes in patient conditions for effective care planning.
- Supported patients with mobility and personal hygiene tasks, promoting independence and dignity.
- Participated in training sessions to refine clinical skills and knowledge base.
Customer Service Representative
DialAmerica
Green Tree, PA
06.2018 - 08.2018
- Assisted patients with daily activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas effectively.
- Supported team members in delivering high-quality patient care services.
Housekeeper
UPMC Children's Hospital of Pittsburgh
Pittsburgh, PA
07.2022 - 12.2023
- Cleaned and stocked patient rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensured all rooms met hospital cleanliness standards by conducting regular inspections and addressing any issues promptly.
Health Care Concierge
UPMC Health Plan
Pittsburgh, PA
07.2019 - 07.2022
- Assisted patients with appointment scheduling and inquiries, ensuring efficient service delivery.
- Provided support in resolving billing issues, enhancing customer satisfaction and trust.
- Managed patient records using electronic health record systems to maintain data accuracy.
- Collaborated with healthcare providers to streamline communication regarding patient needs.
- Addressed customer concerns promptly, contributing to a positive patient experience.
- Developed knowledge of medical terminology to enhance interactions with patients and staff.
Customer Service Representative
Alorica
Green Tree, PA
08.2018 - 07.2019
- Managed customer billing issues efficiently, ensuring timely resolution and precise account handling.
- Enhanced operational efficiency by utilizing billing software for client account updates.
- Conducted follow-ups to minimize outstanding balances.
- Increased customer loyalty by educating on product features and benefits.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
Education
Taylor Allderdice High School
Pittsburgh, PA06.2018
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Follow-up skills
- Call management
- Customer relationship management (CRM)
- Technical support
- Live chat support
- Account updating
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
LGAR
01.2024 - Current
Nursing Assistant Trainee
UPMC Heritage Place
06.2023 - 01.2024
Housekeeper
UPMC Children's Hospital of Pittsburgh
07.2022 - 12.2023
Health Care Concierge
UPMC Health Plan
07.2019 - 07.2022
Customer Service Representative
Alorica
08.2018 - 07.2019
Customer Service Representative
DialAmerica
06.2018 - 08.2018
Taylor Allderdice High School