
A professional manager and confirmed IT, project coordinator and trainer, with years of experience in the IT industry, Information management systems, and technical monitoring. As well as experience in user experience, maximizing customer satisfaction, and business growth, all backed by a B. Tech IT, plus multiple training and certifications. Proven track record managing product manuals, user guides, and technical documentation. Confident and self-driven analyst, demonstrating a well-rounded skill set in problem-solving, strategic initiatives, and methodical approach.
Partner and work with associates, managers and support partners to drive a strong employee experience at Amazon:
● Employee relations trainer for front line leaders across New York and New Jersey Amazon Logistics sites
● Execute the customer promise for both internal and external customers through active engagement campaigns
● Employee performance management leader, developing strategies focused on talent management and organizational effectiveness
● Develop and execute strategies focused on workforce planning and high level employee engagement
● Led and developed a team of HR professionals in a high-growth, rapidly changing environment
● Partner with leadership to help them look around corners, using data-driven recommendations
● Partner with leadership to improve performance, retention, and the overall employee experience
● Identify problems and barriers to success while driving appropriate solutions
● Understand business goals and recommend new approaches, policies, and procedures
● Influence continuous improvement in business objectives, productivity, and HR development