Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

Jasmine Holt

Buffalo,United States

Summary

A professional manager and confirmed IT, project coordinator and trainer, with years of experience in the IT industry, Information management systems, and technical monitoring. As well as experience in user experience, maximizing customer satisfaction, and business growth, all backed by a B. Tech IT, plus multiple training and certifications. Proven track record managing product manuals, user guides, and technical documentation. Confident and self-driven analyst, demonstrating a well-rounded skill set in problem-solving, strategic initiatives, and methodical approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Partner, Human Resources

Amazon
08.2022 - Current

Partner and work with associates, managers and support partners to drive a strong employee experience at Amazon:

● Employee relations trainer for front line leaders across New York and New Jersey Amazon Logistics sites
● Execute the customer promise for both internal and external customers through active engagement campaigns
● Employee performance management leader, developing strategies focused on talent management and organizational effectiveness
● Develop and execute strategies focused on workforce planning and high level employee engagement
● Led and developed a team of HR professionals in a high-growth, rapidly changing environment
● Partner with leadership to help them look around corners, using data-driven recommendations
● Partner with leadership to improve performance, retention, and the overall employee experience
● Identify problems and barriers to success while driving appropriate solutions
● Understand business goals and recommend new approaches, policies, and procedures
● Influence continuous improvement in business objectives, productivity, and HR development

Ecology & Conservation

EDU Africa
07.2023 - 07.2023
  • A course split evenly between Brackenhurst, an eco-campus in Limuru, Kenya, and wildlife conservancies in the Greater Mara ecosystem
  • Students will be introduced to restoration ecology's general principles and characteristics before exploring several key themes in a Kenyan context via a blended mix of class and field-based learning
  • Explored the complex relationships between Kenya's indigenous communities and the challenges of applied conservation management.
  • Prioritized retaining awareness of new and existing environmental regulations, contracts and organization protocols to maintain compliance.
  • Conducted site visits to evaluate erosion, identify root causes and devise remedies.

Training Coordinator

Tesla
12.2017 - 01.2021
  • Supported business values by training and recruiting more than 500 employees while adhering to the company policies and procedures
  • Designed and developed training programs (outsourced and/or in-house)
  • Selected appropriate training methods or activities (e.g
  • Simulations, mentoring, on-the-job training, professional development classes)
  • Created and maintained detailed training records and reports for management review.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Worked with central management to identify, plan, align, and address training needs.
  • Compiled training handbook and related course materials.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Verified training program compliance with applicable laws and regulations.

Customer Service Agent

American Airlines
04.2015 - 01.2018
  • Gained satisfaction and loyalty of customers by delivering excellent services
  • Served primary customers by guiding internal and external customers within a challenging environment and delivering top-notch support
  • Dealt with passenger inquiries about flight departures and arrivals

Education

Bachelor of Science - BS - Computer and Information Systems Security/Information Assurance

Buffalo State College
Buffalo
12.2023

Certificate - Professional, Technical, Business, and Scientific Writing

Buffalo State College
Buffalo
12.2023

Associate of Science - AS - Information Technology- Cyber Security concentration

Erie Community College
Buffalo
05.2022

NYS Esthetician - Esthetics Continental School of Beauty Culture

Continental School of Beauty Culture-West Seneca
Buffalo
01.2016

Skills

  • Time Management
  • Customer Service
  • Technical Writers
  • Product development
  • Goal setting
  • Conflict resolution
  • Public speaking
  • Innovation management
  • Competitive analysis
  • Training and development
  • Industry knowledge
  • Organizational development
  • Change management
  • Relationship building

Certification

  • IT Essentials
  • Introduction to Cyber Security
  • CCNA Introduction to Networks

Personal Information

Title: Human Resources and Information Technology

Timeline

Ecology & Conservation

EDU Africa
07.2023 - 07.2023

Associate Partner, Human Resources

Amazon
08.2022 - Current

Training Coordinator

Tesla
12.2017 - 01.2021

Customer Service Agent

American Airlines
04.2015 - 01.2018

Bachelor of Science - BS - Computer and Information Systems Security/Information Assurance

Buffalo State College

Certificate - Professional, Technical, Business, and Scientific Writing

Buffalo State College

Associate of Science - AS - Information Technology- Cyber Security concentration

Erie Community College

NYS Esthetician - Esthetics Continental School of Beauty Culture

Continental School of Beauty Culture-West Seneca
Jasmine Holt