Jasmine Holt
White House,TN
Summary
Dynamic and results-oriented professional with extensive experience in claims analysis and customer care. Excelled in maintaining confidentiality, enhancing customer satisfaction, and streamlining processes. Skilled in MS Office and active listening, adept at fostering positive relationships and efficiently resolving complex issues. Proven track record of improving service delivery and achieving high levels of patient and client satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Care Associate
T-Mobile
Nashville, TN
01.2020 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Patient Support Specialist
Parallon
Brentwood, TN
03.2018 - 12.2019
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Improved patient communication by developing informational materials on treatment options and procedures.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Claims Analyst
Cigna Health System
Nashville, TN
06.2016 - 02.2018
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
- Negotiated successful settlements with clients, ensuring a mutually beneficial outcome for all parties involved.
Scheduling Coordinator
Vanderbilt Medical Center
Nashville, TN
02.2011 - 05.2016
- Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
- Assisted in developing new policies and procedures aimed at enhancing the overall accessibility of healthcare services for patients.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Education
Early Childhood Education -
Nashville State Community College
Nashville, TN05.2014
Hunters Lane High School
Nashville, TN05.2009
Skills
- Claims analysis
- Interpersonal and written communication
- Policy Interpretation
- Proficient in Software
- Excel
- MS Office
- Active Listening
- Insurance policy coverage knowledge
- Customer Focus
- Payment Processing
Timeline
Customer Care Associate
T-Mobile
01.2020 - Current
Patient Support Specialist
Parallon
03.2018 - 12.2019
Claims Analyst
Cigna Health System
06.2016 - 02.2018
Scheduling Coordinator
Vanderbilt Medical Center
02.2011 - 05.2016
Early Childhood Education -
Nashville State Community College
Hunters Lane High School