Jasmine Hoo
Brooklyn
Summary
Proven track record in enhancing customer satisfaction, exemplified by my tenure at Forever 21, where I leveraged my exceptional communication skills and problem-solving abilities. Mastered appointment scheduling and complaint resolution, significantly improving client relations. Expert in utilizing both hard skills like data entry and soft skills to achieve and exceed service excellence goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Nail Salon
Staten Island
01.2024 - 08.2025
- Scheduled and confirmed appointments.
- Investigated and analyzed client complaints to identify and resolve issues.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
Sales Associate
Forever 21
Brooklyn
03.2023 - 11.2024
- Collected payments and provided accurate change.
- Described merchandise and explained use, operation and care.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Leon M Goldstien
Brooklyn, NY06-2023
Skills
- Customer service
- Appointment scheduling
- Complaint resolution
- Communication skills
- Data entry
- Time management
- Problem solving
Certification
Certified Phlebotomist
Genesis Medical Training Center
3/17/2025
Timeline
Receptionist
Nail Salon
01.2024 - 08.2025
Sales Associate
Forever 21
03.2023 - 11.2024
Certified Phlebotomist
Genesis Medical Training Center
3/17/2025
High School Diploma -
Leon M Goldstien
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