Jasmine Hoover
Johns Creek,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Harris Orthodontics
02.2024 - Current
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered excellent patient experiences and direct care.
Call Center Representative
Micahtek
06.2021 - 05.2022
- Delivered consistently positive and professional customer service experiences via telephone and web delivery
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Met inbound customer needs while maintaining strict performance targets
- Assessed customer needs and escalated calls to specific departments
- Answered incoming customer calls in timely and professional manner
- Escalated complex issues to appropriate departments for further resolution
- Adapted quickly to changes in policies, procedures, or product offerings
AP/AR Specialist
Stericycle
04.2019 - 01.2021
- Calculated financial amounts for different transactions and investments
- Kept records current with regular transaction posting
- Met tax obligations through timely filings and payments
- Minimized aging accounts by monitoring open balances and pursuing payments
- Reviewed and reconciled credit card transactions examining credit card statements and matching them with corresponding expense records using ServiceNow and Google Sheets to organize and track this information
- Prepared daily invoices, posted payments, and maintained meticulous records
- Ensured compliance with company expense policies and procedures using ServiceNow and Google Sheets to help track and manage compliance by documenting and monitoring expense-related tasks and documentation
- Generated reports and provided insights on expense management to guide proper expense submission and answer any questions they may have
- Conducted risk assessments for quarterly and annual schedules
- Collaborated with the billing functional area and business units to secure accurate customer invoicing within established deadlines
- Maintained financial integrity by preparing statements, bills, and invoices for items purchased or services rendered
Medical Kitter
Boston Scientific Corp
11.2018 - 04.2019
- Loaded, unload and moved material to and from storage and production areas
- Monitored key dates to ensure information is obtained by deadlines
- Facilitated training for associates through daily coaching and regular business partnerships and performance appraisals
- Created reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Created customized care plans, working with hospital staff and families to assess and meet individual care needs
- Delivered personalized training set to meet each individual employees learning needs
- Produced sterilized medical sponges and kits required for specified medical procedures according to clients order
Guest Relations Manager
Studio6 Inc.
09.2017 - 12.2018
- Enhanced customer satisfaction with fast, knowledgeable service
- Answered inbound calls to handle various concerns, set appointments and close sales
- Handled customer inquiries, payments and service requests
- Met personal, team and company goals in customer service environment
- Managed customer calls efficiently in fast-paced call center environment
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Implemented strategies to improve overall guest experience ratings
- Supervised front desk team during peak hours or high occupancy periods
Education
Dental Student
UEI College
Stone Mountain, Georgia12.2024
Certification - Dental Assistant
Uei
05.2024
High School Diploma -
Tnt Academy
Lilburn, GA05.2013
Skills
- MS Office proficiency
- Credit card processing
- Payment Handling
- Telephone Techniques
- Articulate
- Proactive
- Courteous Demeanor
- Performance improvements
- Team leadership
- Computer proficient
- Complaint resolution
- Claims Processing
- Customer service
- Critical thinking skills
- Organizational skills
- Patient safety
- Filing and recordkeeping
Awards
Presidents Honor Roll
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
Patient Care Coordinator
Harris Orthodontics
02.2024 - Current
Call Center Representative
Micahtek
06.2021 - 05.2022
AP/AR Specialist
Stericycle
04.2019 - 01.2021
Medical Kitter
Boston Scientific Corp
11.2018 - 04.2019
Guest Relations Manager
Studio6 Inc.
09.2017 - 12.2018
Certification - Dental Assistant
Uei
High School Diploma -
Tnt Academy
Dental Student
UEI College