Jasmine Horton
Clinton,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Centene
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Beauty Advisor
Target
08.2018 - 08.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Trained new staff in product knowledge and customer service protocols.
- Followed up with customers to increase satisfaction with purchases and services.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
Lead Beauty Advisor
Walgreens
03.2011 - 07.2018
- Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
- Conducted regular training sessions for team members on new products and application techniques to enhance their expertise.
- Developed strong partnerships with key vendors to secure exclusive promotions for our customers, further boosting loyalty rates.
- Provided excellent after-sales support by following up with customers on their purchases, confirming satisfaction levels, and addressing any concerns promptly.
- Contributed to long-term business planning efforts by offering insights from front-line retail experience combined with industry trend analysis.
- Helped in all areas of the store including photo tech, Pharmacy, and manager position roles.
Education
High School Diploma -
Butcher Community High
Warren, MI06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Call Management
- Staff Training
- Escalation management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Taking Supervisor calls
- Being chat ambassador helping my team with any questions they have to help satisfy our customers.
- Being head of group organizations
Timeline
Customer Service Representative
Centene
05.2021 - Current
Beauty Advisor
Target
08.2018 - 08.2020
Lead Beauty Advisor
Walgreens
03.2011 - 07.2018
High School Diploma -
Butcher Community High