JASMINE HORTON-CARROLL
Seattle,Washington
Summary
Experienced banking and finance professional with over a decade of expertise in the financial services industry. Skilled in assessing member financial requirements, building strong member connections, and implementing effective team coaching and development strategies to achieve team performance objectives and drive branch financial growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
SOUND CREDIT UNION
12.2015 - 06.2024
- Demonstrated initiative and went above and beyond for the team and branch, and was nominated and received the ABCD Award in Q2 of 2022
- Coached and empowered the team to make the best possible decisions and to stand behind them with facts and reason and which allowed them to catch three new business accounts fraud attempts before any losses to the credit union in January 2024
- Stretched and challenged team members to control their learning curve and to grow to their full potential
- Since 2021, four team members sought promotions and are continuing to build their careers and contribute to the success of the credit union
- Partnered and collaborated with the Marketing Department Manager to solve challenges of slow branch traffic and branch awareness
- Due to a targeted marketing campaign and team engagement, WS branch achieved 229% of 2022 annual goal, and was one of only a few branches to meet membership growth goals
- Partnered with and gave back to West Side Baby, a WS community non-profit organization by hosting a successful baby items drive and opened 17 new memberships and exceeded July 2023 new membership goal of 15 due to increased branch traffic.
BRANCH MANAGER
SOUND CREDIT UNION
11.2014 - 12.2015
- More efficiently managed lunch time branch traffic by cross-training team members on new skills and responsibilities, and ensured that one team member served approximately 15-20 hospital staff and provided high quality service during this period.
- Leveraged the small branch size by creating accommodations at the manager’s desk for each team member to assist approximately 3-4 members per day which fostered team growth and development, increased self-confidence, and an improved team morale.
Education
MASTER OF BUSINESS ADMINISTRATION - Banking and Finance
Pace University
New York, NYBACHELOR OF BUSINESS ADMINISTRATION - Finance and Investments
Baruch College
New York, NYSkills
- Branch Operations Management
- Customer Service
- Relationship building and management
- Coaching and Mentoring
- Attention to Detail
- Verbal/written communication
- Customer Relationships
- Excellent work ethic
Certification
- Bondable
- MLS Licensed
- Notary Public
- Signature Guarantee
References
Available upon request
Timeline
BRANCH MANAGER
SOUND CREDIT UNION
12.2015 - 06.2024
BRANCH MANAGER
SOUND CREDIT UNION
11.2014 - 12.2015
MASTER OF BUSINESS ADMINISTRATION - Banking and Finance
Pace University
BACHELOR OF BUSINESS ADMINISTRATION - Finance and Investments
Baruch College
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