JASMINE HOUSTON
Rio Rancho,NM
Summary
Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for at risk individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Adverse Childhood Experiences Case Worker
YDI
06.2023 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Complete various trauma informed workshops
- Followed instructions and procedures to complete assigned tasks.
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Provided crisis intervention when necessary, connecting families with appropriate supports and resources to address immediate needs.
- Conducted weekly home visits to assess conditions.
- Supported parents in developing skills for positive discipline and behavior management.
- Assessed child progress using standardized tools, identifying areas of concern and adjusting interventions accordingly.
- Maintained a caseload of up to 20 families while adhering to strict visitation schedules set forth by funders or regulatory agencies.
- Assisted with crisis intervention services by performing emergency assessments.
In Home Services Intern
Children's Youth and Families Department
08.2024 - 05.2025
- Assisted with crisis intervention services by performing emergency assessments.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
- Provided crisis intervention when necessary, connecting families with appropriate supports and resources to address immediate needs.
- Conduct weekly home visits
Adolescence Case Manager
Youth Development Inc.
01.2021 - 06.2023
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Demonstrate understanding of substance abuse trauma
- Supported students with diverse needs, ensuring their academic progress aligned with IEP goals.
- Served as an advocate for students with disabilities during eligibility meetings, IEP reviews, and parent conferences.
- Developed comprehensive case management plans to help clients achieve their personal goals.
Behavior Technician
Proud Moments
01.2022 - 10.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Store Manager
Security Finance Company
08.2020 - 12.2020
- Assisted customers in making payments on accounts and setting up payment plans.
- Balancing cash drawer.
- Making bank deposits.
- Outreach to customers.
- Opening and closing store.
- Providing unforgettable customer service.
Customer Service Representative
Safelite Autoglass
10.2018 - 04.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered 150+ inbound calls per week and directed to individuals or departments.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Uphold privacy and security requirements.
- Selling and informing customer on company's products.
Education
Masters of Social Work -
Eastern New Mexico
Portales, NM05-2026
Bachelor's - Social work
Eastern New Mexico University
Portales, NM05-2025
Associate of Arts - Human resources
Central New Mexico Community College
Albuquerque, NM04.2021
Associate of Arts - Criminology
Central New Mexico Community College
Albuquerque, NM04.2021
Associate of Arts - Sociology
Central New Mexico Community College
Albuquerque, NM04.2021
Associate of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque, NM04.2021
High School Diploma - undefined
Penn Foster High School
Scranton, PA12.2017
Skills
- Time management
- Computer competency
- Adaptive team player
- Sales Techniques
- Critical thinking
- Able to show empathy
- Problem solving
- Case Management
- Multitasking
- Motivational interviewing
- Client meetings
- Service planning
Certification
- Certificate of Social Justice
- Certificate of General Education
Timeline
In Home Services Intern
Children's Youth and Families Department
08.2024 - 05.2025
Adverse Childhood Experiences Case Worker
YDI
06.2023 - Current
Behavior Technician
Proud Moments
01.2022 - 10.2022
Adolescence Case Manager
Youth Development Inc.
01.2021 - 06.2023
Store Manager
Security Finance Company
08.2020 - 12.2020
Customer Service Representative
Safelite Autoglass
10.2018 - 04.2020
Associate of Arts - Human resources
Central New Mexico Community College
Associate of Arts - Criminology
Central New Mexico Community College
Associate of Arts - Sociology
Central New Mexico Community College
Associate of Arts - Liberal Arts
Central New Mexico Community College
High School Diploma - undefined
Penn Foster High School
Masters of Social Work -
Eastern New Mexico
Bachelor's - Social work
Eastern New Mexico University
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