Jasmine Howard
DeSoto,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Self Employed Class A Barber
Self-employeed
10.2018 - Current
- Distributed business cards outside of salon to generate new business.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Kept detailed records of customer information and services provided to increase return customers by 20%.
Psychiatric Nursing Assistant
Terrell State Hospital
01.2020 - 06.2020
- Answered numerous daily office phone calls for doctors appointments, questions and visitation rules.
- Supervised safety, behavior and patient actions during scheduled and emergency trips off campus.
- Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Answered 30 plus daily office phone calls for doctors appointments, questions and visitation rules.
Student
Texas Barber College
05.2016 - 07.2017
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Completed rigorous readings as directed to support unit learning goals.
- Frequently inspected production area to verify proper equipment operation.
- Utilized professor office hours to clarify topics needing elaboration.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Patient Care Technician
Texas Regional Medical Center
02.2014 - 10.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Supported needs of 15+ residents under long-term care.
Education
High School Diploma -
Tarrant County College District
Fort Worth, TX06.2009
Skills
- Basic nursing care
- Patient Observation
- Patient Education
- Vital signs monitoring
- Feeding Assistance
- Specimen Collection
- Vitals documentation
- Data Collection
- Patient Services
- Adaptable
- Culturally-competent care
- Professional Bedside Manner
Certification
- Bloodborne Pathogens Training - September 2024
- Fundamentals of HIPPA Law and Privacy Rules Training - September 2024
Timeline
Psychiatric Nursing Assistant
Terrell State Hospital
01.2020 - 06.2020
Self Employed Class A Barber
Self-employeed
10.2018 - Current
Student
Texas Barber College
05.2016 - 07.2017
Patient Care Technician
Texas Regional Medical Center
02.2014 - 10.2016
High School Diploma -
Tarrant County College District
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