Jasmine Howard
Duluth,GA
Summary
Service-oriented Accounting major at Georgia State University with a strong foundation in customer-facing roles across retail, hospitality, and community outreach. Known for clear communication, problem-solving under pressure, and building trust with diverse individuals. Proficient in Microsoft Office and equipped with financial coursework including Corporate Finance and Business Analysis to support analytical thinking and accuracy in fast-paced environments.
Overview
2024
2024
years of professional experience
Work History
Server
Buffalo Cafe
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered efficient and friendly service, ensuring positive dining experiences
- Upsold menu items, increasing average ticket size by 15%
- Coordinated with kitchen staff to ensure timely and accurate order delivery
Server
Applebee's Grill + Bar
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Retail Associate
Hard Rock Cafe
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Cashier
Blossom Tree
- Handled cash and card transactions with speed and accuracy
- Built rapport with customers, fostering a welcoming and repeat-friendly environment
- Maintained cleanliness and organization of front-of-house areas
Customer Service Representative
Academy Sports Outdoors
05.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Member
Gustos
05.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Captain D's Seafood
06.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Accounting
Georgia State University
Atlanta, GA05-2026
Central High School
Macon, GA05-2022
Skills
- Customer Interaction: Conflict Resolution, Active Listening, Personalized Service, High-Volume Communication
- Technical Proficiency: Microsoft Excel (Certified), Word, PowerPoint, POS Systems
- Financial & Analytical: Cash Handling, Budgeting, Business Analysis, Corporate Finance
- Leadership & Collaboration: Team Coordination, Mentorship, Strategic Problem-Solving
Timeline
Customer Service Representative
Academy Sports Outdoors
05.2023 - 12.2023
Team Member
Gustos
05.2022 - 06.2023
Cashier
Captain D's Seafood
06.2021 - 08.2022
Server
Buffalo Cafe
Server
Applebee's Grill + Bar
Retail Associate
Hard Rock Cafe
Cashier
Blossom Tree
BBA - Accounting
Georgia State University
Central High School