Jasmine Hudson
Durham,NC
Summary
Dedicated and detail-oriented professional with extensive experience as an Intake Specialist, Membership Specialist, Crisis Counselor, and MSW Intern. Demonstrated expertise in client assessments, data management, and effective communication, with a strong focus on providing support and maintaining confidentiality. Proven ability to coordinate schedules, manage records, and resolve conflicts efficiently. Adept at building rapport, offering guidance, and handling sensitive information with integrity. Seeking to leverage my diverse skill set in client support and administrative coordination to contribute effectively as a Talent Assistant, ensuring a seamless recruitment process and a positive candidate experience.
Overview
4
4
years of professional experience
Work History
Crisis Counselor
Protocall
Portland, OR
10.2023 - Current
- Conduct Initial Crisis Assessments: Perform initial assessments for 10-15 individuals in crisis per day to evaluate their immediate needs and develop a response plan.
- Provide Crisis Intervention and Support: Offer immediate support and intervention to 100% of clients on a daily basis, addressing their immediate emotional and psychological needs.
- Coordinate Referrals and Resources: Refer about 95% of clients per week to appropriate resources or services, ensuring they receive the necessary follow-up care and support.
- Document Client Interactions and Progress: Document detailed records of 10-15 client interactions daily, including assessments, interventions, and follow-up plans.
- Follow Up with Clients: Conduct follow-up calls or meetings with about 10% of clients per week to monitor their progress and adjust support plans as needed.
MSW Student Intern
World Relief Durham
Durha,, NC
04.2023 - 10.2023
- Conduct Client Interviews and Assessments: Conduct 5-10 client interviews and assessments per week to gather information and evaluate needs, similar to assessing candidate qualifications in a talent assistant role.
- Coordinate and Schedule Meetings: Organize and schedule 10-15 client meetings, appointments, or group sessions weekly, akin to coordinating interviews and meetings for candidates.
- Maintain and Update Client Records: Document and update records for 20-30 clients, ensuring accuracy and confidentiality, similar to managing and maintaining candidate information.
- Provide Client Support and Follow-Up: Offer ongoing support and follow-up with 5-10 clients weekly to monitor progress and address any issues, akin to providing support and tracking the progress of job candidates.
Membership Specialist
IXL Learning Inc.
Morrisville, NC
10.2022 - 04.2023
- Manage Membership Applications and Renewals: I processed and review 100+ membership applications and renewal requests each month, ensuring accuracy and timely processing.
- Maintain Membership Records: I updated and managed records for approximately 50-70 active members on a weekly basis, ensuring data accuracy and up-to-date information.
- Coordinate Communication with Members: I handled and responded to 10-15 member inquiries and communications daily, addressing questions and providing support.
- Provide Support and Assistance: Offer support to 20-30 members per week, assisting with membership benefits, resolving issues, and providing guidance on services.
Intake Specialist
Workplace Options
Raleigh, NC
01.2021 - 10.2022
- Conduct Initial Assessments and Screenings: I performed initial assessments for about 10-20 clients per day to gather information about their needs and eligibility for services.
- Collect and Manage Information: I gathered and recorded detailed information from over 50+ clients weekly, ensuring complete and up-to-date records
- Coordinate Communication: I served as a point of contact between clients and service providers, scheduling appointments and follow-ups.
- Document and Maintain Records: I documented client interactions and maintain case records for ongoing case management and compliance.
- Provide Support and Guidance: I offered guidance to clients on available services and next steps, ensuring they understand the process and feel supported.
Education
Bachelor of Arts - Social Work
North Carolina Central University
Durham, NC12-2021
Master of Arts - Master of Social Work
Walden University
Minneapolis, MNSkills
- Client Assessment and Intake
- Effective Communication and Interpersonal Skills
- Data Management and Record Keeping
- Scheduling and Coordination
- Problem-Solving and Conflict Resolution
- Confidentiality and Ethical Practice
References
References available upon request.
Timeline
Crisis Counselor
Protocall
10.2023 - Current
MSW Student Intern
World Relief Durham
04.2023 - 10.2023
Membership Specialist
IXL Learning Inc.
10.2022 - 04.2023
Intake Specialist
Workplace Options
01.2021 - 10.2022
Bachelor of Arts - Social Work
North Carolina Central University
Master of Arts - Master of Social Work
Walden University
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