Jasmine Hughes
Miller Place,NY
Summary
Strategic and detail-oriented Senior Operation Sales Analyst (Manager) with over 10 years of experience in project management, sales, and marketing. Demonstrates a hands-on leadership style and a relentless focus on delivering high-impact projects while fostering a collaborative environment. Skilled in implementing, coordinating, executing, controlling, and leading sales projects to successful completion, aligned with organizational goals and commitments. A natural leader who excels at coaching and motivating team members to drive financial profitability, operational efficiency, and customer satisfaction. Consistently achieves organizational objectives and possesses excellent interpersonal skills to effectively collaborate with both supervisory and support staff roles.
Overview
15
15
years of professional experience
Work History
Client Services Manager
Arizona Beverages
- Led strategic sales planning & operations, providing support to Channel Executives
- Championed client development by providing solutions through value proposition, outstanding customer service and tactical planning
- Led sales programs for over 50 resellers and dealers
- Increased company efficiency by scheduling day-to-day operational activities for channel partners
- Streamlined workflow by prioritizing workload of projects based on deliverable requirements
- Increased lead time for all orders by managing order processing
- Increased KPI metrics to 95% through educating teams on proper policies and procedures
- Maintained four-hour target response times with weekly compliance reports on service delivery offerings.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Optimized resource allocation by assessing project requirements and assigning appropriate team members accordingly.
- Conducted regular reviews with clients to assess their satisfaction levels, gather feedback, and address any areas of concern.
- Negotiated with vendors to reduce costs, enabling provision of additional services to clients without increasing prices.
Logistics Coordinator
Arizona Beverages
- Provided accountability for new business development and account management of fulfillment services
- Streamlined department operations by creating a scheduling and operations workflow for dispatch team
- Improved delivery response times and service operations by creating a system for nationwide coverage
- Increased quality control procedures by conducting weekly and monthly status reports and presentations.
Senior Sales Operations Analyst
Europastry
11.2021 - Current
- Identified opportunities for process improvement within the sales operations, resulting in increased efficiency and effectiveness.
- Designed data optimization and interfaces for user interaction.
- Created comprehensive reports on sales metrics, enabling management to track progress toward organizational goals.
- Conducted regular audits of CRM data quality, ensuring accuracy and completeness of information used for analysis and reporting purposes.
- Evaluated sales performance data, identifying areas for improvement and implementing targeted solutions that led to increased revenue generation.
- Monitored contract negotiations with clients to ensure compliance with established guidelines while maximizing profitability.
- Collaborated with cross-functional teams to optimize pricing strategies, enhancing profitability and customer satisfaction.
- Developed written documents and reports related to programs and operations.
- Evaluated third-party vendors for potential partnerships or acquisitions that could contribute to business growth initiatives.
- Assisted in the development of annual budgets for the Sales Operations department, ensuring alignment with company objectives.
- Analyzed market trends and competitor activities, providing valuable insights for informed decisionmaking.
- Coordinated incentive programs aimed at motivating the sales force towards achieving quarterly targets.
Operation Sales Analyst/ Project Management
Europastry
01.2021 - Current
- Design and analyze sales reports, prepare demand forecasts for international channel, work closely with the Sales Director and their team on new product development for national restaurants and retailers
- Preform vital analysis across multiple departments and data resources to drive more profitable decisions
- Manage the projects and workflow of the Operations team on implementing price strategy, develop and analyze cost evolution and profit reports while supporting the sales team on the preparation of promotional and marketing programs
- Build pricing models based on categories, analyze margin alignments for retail pricing, define the needs of various projects and assign team members to specific tasks based on departmental roles, review reporting with Senior Management, identifying potential improvements to reporting tools (Tableau and Salesforce), primary liaison on Sales Force automation projects/trends, active role in the design and execution of projects involving Key Accounts and with impact in the company P&L, analysis of the contribution margin broken down per customer account/channel/product/SKU, support the development of sales operations policies and procedures and monitor their performance.
Senior Supply Chain Analyst/ Planner
Arizona Beverages
01.2010 - 01.2019
- Coordinated yearly promotional plans to ensure proper delivery of inventory from supply chain warehouse
- Assessed and resolved delays through production analysis
- Maintained constant communication with manufacturing teams to stay up-to-date with timelines and delays
- Provided frequent reports and updates to clients, earning high satisfaction rates
- Managed $40 million in beverage revenue per quarter for Walmart stores and Sam’s Club
- Analyzed fulfillment timelines to meet customer commitments and communicate backlogs
- Established strategic partnerships with clients to maintain consistent communication.
Education
Bachelor of Arts - Business Management
Adelphi University
Garden City, NYSkills
- Supply-Chain Fulfillment
- Customer Relations Sales
- Operations
- Brand Awareness
- Team Leadership
- Strategic Planning
- Vendor Management
- Inventory Control
- Organization
- Critical Thinking
- Problem Solving
- Budgeting
- Client Relationships
- Client Relationship Building
- Team Development
- Staff Training
- Customer Retention
- Account Management
- Project Oversight
- Problem-Solving
- Organizational Skills
Technicalskillscompetencies
- Microsoft Office Suite
- CRM Software
- SAP
- 3PL Scheduling
- Web Applications
- Sales Force
- Tableau
Educationcertifications
- Bachelor of Science – Business Management, Adelphi University
- Legal Professional Certification
Timeline
Senior Sales Operations Analyst
Europastry
11.2021 - Current
Operation Sales Analyst/ Project Management
Europastry
01.2021 - Current
Senior Supply Chain Analyst/ Planner
Arizona Beverages
01.2010 - 01.2019
Client Services Manager
Arizona Beverages
Logistics Coordinator
Arizona Beverages
Bachelor of Arts - Business Management
Adelphi University