Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

JASMINE HUNTER

COUSTOMER SERVICE REP.
Columbia,SC

Summary

Multicultural professional with experience in hospitality and experience in tourism marketing. Real go-getter with positive attitude and well-developed interpersonal skills. Expert in lIGHTSPEED reservations systems. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
years of professional experience

Work History

Aloft Hotel

Lead Front Desk Agent
03.2023 - Current

Job overview

  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Providing a 70% intent to recommend within my first month
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

RR Donnelley & Sons Co

Shipping Packer
11.2022 - 04.2023

Job overview

  • Prepared more than 500 shipments per day with over 3000+ completed products.
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Inspected items to identify discrepancies and damages and reported to supervisor.

Residence Inn Marriott

Front Desk Agent
06.2022 - 10.2022

Job overview

  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Chicken Salad Chick

ASSIATANT MANAGER
03.2019 - 01.2022

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

University of South Carolina - Columbia
Columbia, SC

from Business Administration
04.2025

University Overview

  • IRMO HIGH SCHOLAR Scholarship Recipient

Irmo High School
Columbia, SC

High School Diploma
06.2021

University Overview

  • Honoree of TOP STUDENT WITH COLLEGE CREDIT
  • Awarded ROTC HONORS CERTIFICATE
  • 3.8 GPA

Skills

  • Keenness
  • Social Media Monitoring
  • Team Oversight
  • Online Media Campaigns
  • Customer Service
  • Customer Inquiries
  • Safety and Security Procedures
  • Lobby Auditing
  • File Management
  • Time Management
  • Safety Protocols
  • Payment Method
  • ASI Front Desk

Languages

Korean
Limited Working

Timeline

Lead Front Desk Agent
Aloft Hotel
03.2023 - Current
Shipping Packer
RR Donnelley & Sons Co
11.2022 - 04.2023
Front Desk Agent
Residence Inn Marriott
06.2022 - 10.2022
ASSIATANT MANAGER
Chicken Salad Chick
03.2019 - 01.2022
University of South Carolina - Columbia
from Business Administration
Irmo High School
High School Diploma

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JASMINE HUNTERCOUSTOMER SERVICE REP.