JASMINE HUNTER
Toledo,United States
Summary
Personable, persistent, high-energy professional with the proven ability to deliver exceptional customer service and support in high-volume and fast-paced settings. Display extreme diligence in and dedication to executing policies and processes accurately. Effective in environments requiring multitasking, strong organizational skill, and the ability to maintain calmness under pressure. Experienced in a wide range of social work with the ability to learn quickly and adapt to new environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Coordinator Specialist
Lucas Metropolitain Housing
05.2023 - Current
- Provides counseling to residents regarding need-based issues. Develops case plans with residents individually, as a family, or in other small groups, and aids residents in mobilizing their inner capabilities and external resources to improve social functioning.
- Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents’ efforts in becoming self-sufficient.
- Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident’s case.
- Assists in the planning of and participates in monthly meetings to provide residents with information regarding the program.
- Provides outreach to residents and schedules in-home meetings to ensure well-being and assists with resolving issues of concern.
- Provides onsite crisis response, as directed by site manager or department supervisor.
- Assists with coordination of onsite events for residents as appropriate, including workshops or trainings.
- Maintains accurate documentation of all group and individual activities and events; produces summary reports in a timely manner for departmental monthly board reports.
- Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents; ensures that others within the Authority are made aware of services and assistance options available to residents.
- Partners with local community groups, community service organizations, and businesses to coordinate events and programs for the residents.
- Develops and maintains a Resource Directory for of state and/or local services for additional assistance.
- Assists residents in securing transportation to events, shopping for critical needs (e.g. groceries), and medical appointments when requested.
- Abides by LMHA’s and professional code of ethics.
- Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
- Performs other duties as assigned.
Family Engagement Specialist/Emergency Rental Assistance Processor
Action for Children
03.2020 - Current
- I serve as a Family and Community Engagement specialist that supports our Intake and Referral team
- I utilized my previous knowledge of early childhood education to provide information, resources and referrals for customers seeking quality early learning opportunities for their children
- My duties required me to: Assist families in finding quality child care for their children by sending them referrals to providers in the industry; Provide service and resources coordination to assist parents in gaining access to community resources; Track the progress of families through record management in the Work Life Systems database; Perform a variety of referral and follow-up services in conjunction with community resources; Maintain timelines for services as indicated in State of Ohio rules and program policy; Provide exceptional customer service while adhering to all legal and ethical standards; Establish relationships with people across various cultures, ethnicities, and backgrounds to build trust and rapport with families; Collaborate with other agencies and coordinated services for families, planned meetings, and outreach events; Process rental assistance applications for ODJFS licensed child care providers by making sure applications are ready for compliance approval and fiscal; Manage a caseload of twenty to thirty applications in one month; Review all applications for completion, accuracy, and documents needed; Communicating with tenants and landlords in regards to documents needed to process rental applications
Resident Manager
Community Housing Network
04.2019 - 12.2021
- I served as a resident manager who managed the leasing and customer service functions for a total of 24 units
- My duties required me to: Actively promote and strive to develop community atmosphere among residents; Serve as a liaison between residents and staff of Community Housing Network; Handle resident move-in/out, open houses and showings; Conduct unit inspections for housing quality standards and safety issues; Perform income certification and lease enforcement in accordance with fair housing law and provisions; Maintain the residential record management system, as well as maintenance and compliance reports; Assist resident with linkage to services to help tenants retain housing; Interact with residents for service requests and customer service issues; Coordinate with maintenance staff and vendors
Case Manager
Franklin County Department of Job & Family Services
05.2017 - 11.2019
- Assessed and interviewed clients to determine eligibility for SNAP, Medicaid, and OWF cash benefits; Receive and process client information to determine client’s eligibility for benefits; Facilitated trainings on Ohio Benefit Workers Portal, MAGI Medicaid, CRIS-E, COMPASS, & SharePoint Messaging System; Utilized the Ohio Administrative code (OAC) as a basis for laws, policies, regulations, rights and responsibilities associated with the receipt of benefits and services; Gathered and reported statistical information regarding activities conducted on customers’ cases and completed daily operational reports; Investigated case discrepancies and compute overpayments and underpayments of all benefit programs
Family-to-Family Community Service Worker
St. Stephens Community House
07.2010 - 05.2017
- Established relationship with clients (individuals or families) to assess their needs and eligibility for various public assistance; Visited individuals and families in homes or attend group meetings to provide information on agency services, requirements, and procedures; Ensured clients understood the rules and regulations attached to various forms of social services support and aid; Assisted clients in navigating financial and personal documentation of assets, income and expenses, as well as preparing tax forms and/or rental applications; Conducted in-depth client interviews to assess and compile comprehensive assessments on clients; Conducted home visits to assure that the children in families were safe and parents were still working on parenting goals; Served as a liaison between families and Franklin County Children Services; Observed and evaluated separated family’s performance, behavior, social development, and physical health in and out of the home; Reviewed and monitored case reports and complaints that arose on a frequent basis; Ensured equal opportunity and treatment to all clients without discrimination; Counseled clients having discrimination complaints; Attended routine compliancy meetings to assess how families were doing on their family plans
Education
Associate of Science Degree - Early Childhood Development
Columbus State Community College
Columbus, OH12.2010
Skills
- Proficiency in Office programs
- Accurate Recordkeeping
- Logistics Coordination
- Needs Assessment
- Data Entry
- Organizational Skills
- Quality Assurance
- Critical Thinking
- Customer Relations
- Flexible and Adaptable
- Cultural Awareness
- Decision-Making
- Self-Directed
- Teamwork and Collaboration
- Microsoft Office
- Organization
- Google Drive
- Interpersonal Communication
- Time Management
- Multitasking Abilities
- Attention to Detail
- Resource Utilization
Additional Information
Strong foundation of case management experience in social work, client relations, task prioritization, communication, and quality support services
Strong time management, project management and organizational skills
Web Technologies, Internet Explorer, Chrome, Mozilla Firefox, Edge Chromium
Highly proficient with Microsoft software products include Excel, Visio, Access, and PowerPoint
Job Related Training
- Safe Sleep Ambassador Training- November 2021
- Fair Housing & HUD Training-August 2020
- Ohio Administrative Codes- November 2017
- Certificate of Completion for Trauma 101: Introduction to Trauma & Trauma- Informed Care- June 5, 2023
- Becoming A Changemaker in Public and Affordable Housing: New Challenges and Opportunities- September 14, 2023
- Certificate of Completion for Mental Health for Seniors- December 8, 2023
- Certificate of Completion for 50 Shades of Blue- How Calm are You- December 8, 2023
- Certificate of Completion for Role of Service Coordinators- December 8, 2023
- Certificate of Completion for Elders Services- December 8, 2023
Certification
- Certified Youth Mental Health First Aid USA, National Council For Mental Wellbeing - August 11, 2023 to August 11, 2026
- Certified VITA/TCE Certification 2023 Volunteer Standards of Conduct Exam, IRS - January 22, 2024
- Certified VITA/TCE Certification 2023 Intake/Interview & Quality Review Exam, IRS - January 22, 2024
- Certified VITA/TCE Certification 2023 Basic Exam, IRS - January 22, 2024
Timeline
Service Coordinator Specialist
Lucas Metropolitain Housing
05.2023 - Current
Family Engagement Specialist/Emergency Rental Assistance Processor
Action for Children
03.2020 - Current
Resident Manager
Community Housing Network
04.2019 - 12.2021
Case Manager
Franklin County Department of Job & Family Services
05.2017 - 11.2019
Family-to-Family Community Service Worker
St. Stephens Community House
07.2010 - 05.2017
Associate of Science Degree - Early Childhood Development
Columbus State Community College
- Certified Youth Mental Health First Aid USA, National Council For Mental Wellbeing - August 11, 2023 to August 11, 2026
- Certified VITA/TCE Certification 2023 Volunteer Standards of Conduct Exam, IRS - January 22, 2024
- Certified VITA/TCE Certification 2023 Intake/Interview & Quality Review Exam, IRS - January 22, 2024
- Certified VITA/TCE Certification 2023 Basic Exam, IRS - January 22, 2024
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