Jasmine Hunter
Winter Springs,FL
Summary
Accomplished Community Manager with 25 years of extensive experience in fostering vibrant, engaged online and offline communities. Demonstrated expertise in developing and executing community engagement strategies, managing social media channels, and facilitating communications between residents and office team members. Proficient in leveraging analytics to drive community growth and engagement, with a proven track record of increasing resident satisfaction and retention. Skilled in conflict resolution, event planning and content creation, with a strong ability to build and maintain positive relationships with diverse stakeholder groups. Adept at leading cross-functional teams and managing large scale projects, committed to nurturing inclusive and dynamic community environments.
Overview
25
25
years of professional experience
Work History
Community Manager
Cortland Holdings LLC
06.2022 - Current
- Develop and implement strategies to grow and engage community members
- Monitor and respond to community inquiries and feedback across various platforms
- Foster a positive, inclusive and supportive community atmosphere
- Create, curate and manage engaging content for social media forums, blogs, and newsletters
- Coordinate with marketing and content teams to ensure consistent messaging and branding
- Organize and oversee community events
- Collaborate with external partners and sponsors to enhance event experiences
- Track analyze and report on community metrics and feedback to inform strategy
- Use data driven insights to optimize community engagement and growth initiatives
- Provide exceptional support to community members addressing their needs and concerns
- Prepare detailed financial reports on community activities, highlighting expenditures, revenues, and financial outcomes
- Provide regular updates to senior management on budget status, financial health and ROI for community initiatives.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Business Manager
Providence Management Company
07.2019 - 06.2022
- Manage and direct all property operations for a 312-unit community
- Renovation knowledge-Interior and exterior renovations
- Creating and updating annual operations budget
- Create positive team meetings to cover marketing strategies and effective leasing solutions based off comp survey
- Team meetings with maintenance to execute daily work orders, make ready and daily renovation strategy.
Property Manager
JRK Residential
01.2009 - 01.2019
- Direct all aspects of property management for several communities with up to 525 units on property
- Managed rehabilitation and construction of said units
- Maintaining a 96% occupancy
- Prepare monthly financial reports, oversee all expense and cost tracking
- Manage and resolve all delinquency issues
- Conduct property inspections and prepare reports assuring properties are being maintained to owner’s standards
- Monitor all aspects of building operation to ensure highest levels of customer service
- Communicate with tenants and resolve issues
- Supervise team of administrative and maintenance professionals up to 12 employees
- Oversight of a multi-million-dollar renovation and rebrand of community.
Assistant Manager
JRK Residential
01.2004 - 01.2009
- Operated computers programmed with accounting software to record, store, and analyze property information
- Accepted rental payments and posted rents
- Record monies collected and prepared bank deposit slips on an on-going basis
- Ensured all proper and legal documents received, current and verified from new vendors
- Provided accounting support to property manager, and assisted in lease transactions
- Maintained accurate monthly commission sheets on leases, renewals, and delinquencies.
Leasing Agent
JRK Residential
01.1999 - 01.2004
- Presented property and provided amenities in a positive manner to prospective residents
- Advertised available properties using a variety of media materials
- Determined the needs, living standards, and economic viability of prospective residents
- Confirmed rental application data and personal references
- Ensured proper maintenance and inspected properties periodically
- Secured new resident’s signature(s) on appropriate paperwork prior to move-in, and orient new residents to the community.
Skills
- Proficient in Esite, Entrata, Nexus, Yardi, Onesite, Funnel, Knock, Power BI and Real Page
- Expertly manages and responds to apartment reviews/ratings
- Sales ability with strong attention to detail
- Strong oral and written communication skills
- Community Engagement
- Daily Operations Management
- Property Inspections
- Resident relations
- Financial budgeting and reporting
- Vendor Management
- Conflict handling
- Staff Management
Timeline
Community Manager
Cortland Holdings LLC
06.2022 - Current
Business Manager
Providence Management Company
07.2019 - 06.2022
Property Manager
JRK Residential
01.2009 - 01.2019
Assistant Manager
JRK Residential
01.2004 - 01.2009
Leasing Agent
JRK Residential
01.1999 - 01.2004
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