Jasmine Hunter
Summary
Dynamic leader with a proven track record at Nottingham Nursery, enhancing customer satisfaction and team performance through strategic planning and exceptional communication. Skilled in sales management and staff training, I increased repeat business by implementing innovative loyalty programs, boosting overall sales revenue. Demonstrated adaptability and a keen attention to detail, achieving significant improvements in operational efficiency and customer service excellence.
Overview
7
7
years of professional experience
Work History
Manager
Nottingham Nursery
01.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Accomplished multiple tasks within established timeframes.
Hostess and Server
Chili's Bar and Grill
08.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Assistant Event Coordinator
Legendary Farms
11.2021 - 08.2022
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Conducted post-event evaluations to identify areas for improvement, ensuring continuous growth and development as an Assistant Event Coordinator.
- Organized wedding and birthday events from conception to completion, arranged program schedules and managed on-site logistics.
- Collaborated with other departments to ensure seamless integration of their services into the event program, enhancing guest experience.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Aided in the development of creative event themes and décor ideas that resonated with targeted audiences, leading to memorable experiences.
- Cultivated strong relationships with clients through regular communication updates on event progress, fostering client trust and repeat business opportunities.
Assistant Manager
Brickyard Pizza Co.
07.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Food and Beverage Cashier and Cook
Famous Pizza
09.2019 - 07.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Engaged customers to help create superior food and beverage experience.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
- Assisted in maintaining inventory levels, ensuring availability of popular items during peak hours.
- Provided correct change to customers while following cash handling policies and procedures.
- Contributed to overall sales growth by upselling menu items and promoting special offers.
- Collaborated with kitchen staff to communicate special order requests, ensuring customer needs were met.
- Contributed to increase in repeat business by providing friendly and efficient service.
- Trained new staff on cashier duties and customer service best practices, enhancing team performance.
- Assisted in inventory management, helping to keep track of stock levels and reduce waste.
- Adapted quickly to new menu items and pricing changes, ensuring up-to-date knowledge for customer inquiries.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Fostered team-oriented environment, facilitating communication between front and back of house staff.
- Supported team members during peak hours to ensure smooth workflow and customer satisfaction.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Car Washer
Freeway Car Wash
07.2019 - 09.2019
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Answered customer questions on pricing, products, procedures, and materials used.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Pressure washed car exterior, wheel wells, and tires.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
- Ensured a safe working environment by adhering to all safety protocols and guidelines.
- Contributed to increased revenue by upselling additional services such as waxing and interior cleaning.
- Completed comprehensive interior cleanings within tight timeframes without compromising on quality.
- Resolved customer complaints quickly and effectively, restoring client confidence in our services.
- Assisted in training new team members on proper car washing techniques, resulting in consistent service quality.
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
Food and Beverage Cashier and Cook
Stonefire Pizza
08.2018 - 06.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Welcomed customers and helped determine their needs.
Food and Beverage Cashier and Cook
Stonefire Pizza
08.2017 - 08.2018
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Provided correct change to customers while following cash handling policies and procedures.
Education
High School Diploma -
Middletown High School
Middletown, CA06-2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Sales management
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Adaptability and Flexibility
- Attention to Detail
Timeline
Manager
Nottingham Nursery
01.2023 - 10.2024
Hostess and Server
Chili's Bar and Grill
08.2022 - 01.2023
Assistant Event Coordinator
Legendary Farms
11.2021 - 08.2022
Assistant Manager
Brickyard Pizza Co.
07.2020 - 11.2021
Food and Beverage Cashier and Cook
Famous Pizza
09.2019 - 07.2020
Car Washer
Freeway Car Wash
07.2019 - 09.2019
Food and Beverage Cashier and Cook
Stonefire Pizza
08.2018 - 06.2019
Food and Beverage Cashier and Cook
Stonefire Pizza
08.2017 - 08.2018
High School Diploma -
Middletown High School