Jasmine Ibarra
CUSTOMER SUPPORT REPRESENTATIVE
Farmers Branch,TX
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
RSG/Gold's Gym
12.2021 - Current
- Manage large amounts of incoming calls
- Greet customers warmly and ascertain problem or reason for calling
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Cancel, reactivate and or create memberships
- Assist with billing such as charging or refunding
- Attempt to persuade customer to reconsider cancellation
LEAD PRO DESK ASSOCIATE
Home Depot
11.2019 - 07.2021
- Experienced in special ordering building materials and making sure I complete orders in a timely manner for contractors
- Lead Pro Desk Associate must have thorough knowledge of all policies, procedures, and duties related to customer phone calls, transactions, and cash handling, Prove effective training, recognition, and performance management for associates
- Ensuring service Desk associates provide outstanding service to customers and ensure their demands are met
- Increased sales weekly by prospecting new contractors
- Prepare orders and deliver to contractors and job sites
- Consult customers on which products are best for them
- Reduce shrink
- Build plans for decks and garages
- Improve customer service
KITCHEN STAFF MEMBER
Kitchen Food Prep, Emerson At Rosemade Parks
12.2018 - 01.2020
- Inventory control procedures
- Organized
- Special Ordering Merchandise
- Time management
- Excellent multi-tasker
- Strong communication skills
- Assist in receiving, and inventory of food, supplies and equipment
- Assist in production of daily meals for approximately 100 residents
- Be a role model to all new staff in attitude and behavior
- Clean and maintain all food service areas; including kitchen, dining hall, refrigeration, dishwashing
Education
High School Diploma -
R.l Turner Highschool
Carrollton, TX 05.2001 - 01.2004
Skills
- Personnel training and development
- Inventory management
- Food production
- Role modeling
- Cleaning and maintenance
- Cash handling
Timeline
CUSTOMER SERVICE REPRESENTATIVE
RSG/Gold's Gym
12.2021 - Current
LEAD PRO DESK ASSOCIATE
Home Depot
11.2019 - 07.2021
KITCHEN STAFF MEMBER
Kitchen Food Prep, Emerson At Rosemade Parks
12.2018 - 01.2020
High School Diploma -
R.l Turner Highschool
05.2001 - 01.2004
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