Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmine Ioannidis

Port St Lucie,Fl

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Executive Customer Relations Agent

Amazon
02.2016 - 03.2023
  • Resolved customer complaints & driver complaints that were escalated from CEO emails & front line customer service
  • Communicated with customers through various channels, such as phone & email to understand their concerns and provide appropriate solutions
  • Collaborated with other departments to resolve customer issues and overall customer experience
  • Provided timely & accurate information to customers regarding their orders, products, & services
  • Documented all research & customer interactions & ensuring that customer data is accurately recorded in the company's database
  • Analyzed customer feedback & identified trends or areas for improvement
  • Handled High Severity & High Priority contacts from Amazon drivers & customers, which consisted of Potential Harm issues & Pet Incidents
  • Collaborated with the PR department for Highly sensitive & confidential cases
  • Coached & mentored my peers as a "Subject Matter Expert"
  • Provided training and support to other customer service agents on best practices for handling complex contacts & scenarios

Buddies Home Furnishings/ Office Manager

Port
07.2014 - 08.2015
  • Answered and transferred all incoming calls
  • Recorded customer's billing information
  • Created and faxed over invoices to debt collectors
  • Assisted in payroll procedures
  • Responsible for ordering office supplies

Education

IIN Certified Health Coach -

2021

GED Diploma -

Albany Technical Institute
Albany, GA
1997

Skills

  • Microsoft Office Word, PowerPoint, & Excel proficient
  • Account Management
  • Excellent verbal & written communication skills
  • Strong Leadership Skills
  • Highly detail oriented & organized
  • Good Listening Skills
  • Training and Development
  • Research
  • Spreadsheets
  • Executive Management Support
  • Data Evaluation
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Executive Customer Relations Agent

Amazon
02.2016 - 03.2023

Buddies Home Furnishings/ Office Manager

Port
07.2014 - 08.2015

IIN Certified Health Coach -

GED Diploma -

Albany Technical Institute

Similar Profiles

CREATE PROFILE
Jasmine Ioannidis