Jasmine Irvin
Florissant,MO
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
17
17
years of professional experience
Work History
Clinical Program Patient Advisor
Cigna
08.2021 - 05.2024
- Responsible for validating potential clinical and/or financial opportunities using scripted questions. Forward all potential clinical opportunities to a pharmacist to address.
- Engage members to educate them about more effective ways to manage cost and to take better advantage of their prescription benefit.
- Handle refill requests, launch faxes, and may also leverage digital platforms (emails, texting) to communicate with patients as appropriate.
- Using pharmacy and benefit plan knowledge, will be responsible for managing a broad spectrum of member inquiries related to plan design, order status, specific account information, and other matters in accordance with company standard operating procedures, work instructions, and other established guidelines.
- Enters complete and accurate records into the appropriate systems for all contacts.
- Work collaboratively with other Clinical Programs employees to ensure that best practices are shared.
- Participate on special projects or other duties as assigned.
Quality Control Inspector
Legacy Pharmaceutical Packaging
10.2019 - 11.2022
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Promote and enforce cGMP and SOP compliance in an FDA regulated pharmaceutical manufacturing environment, ensuring product integrity, safety and compliance with standards.
- Possess a working knowledge of cGMPs, FDA and DEA regulations and Legacy Pharmaceutical Packaging policies and procedures.
- Perform and document in-process and finished good quality inspections of product and material.
- Perform and document containment of quality events. Perform and document line clearance of production room cleans.
- Verification of materials issued for packaging. Monitor, review, and document Temperature Chart Recorder data.
- Perform daily review of in-process packaging batch records.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Machine Operator
Legacy Pharmaceutical Packaging
04.2019 - 10.2019
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complies with all GMPs and SOPs in an FDA regulated pharmaceutical manufacturing environment, ensuring product integrity, safety and compliance with standards. Operate machinery, clean room/equipment, and execute the packaging process according to batch records.
- Manually inspect, open product/ components, pack finished goods into shippers etc.
- Works with a sense of urgency and pays attention to detail to minimize errors and to achieve the goals and objectives of the organization.
- Ensures all assigned shift paperwork and batch record entries are completed in a timely and accurate manner. This includes proper measuring and reporting of performance metrics or reporting of downtime.
Participates in continuous improvement of the production/packaging process with members of management and other team members to drive wastes out of processes. Provides feedback to the shift supervisor and other team members to identify and reduce wastes in process to optimize efficiencies and to drive down operating expenses; including major and minor changeovers.
- Supports and participates in making line improvements and promote a team environment within the team. Supports and participates in continuous improvement activities, including leadership of 5S and kaizen events.
Mail Processing Clerk
United States Postal Service, USPS
11.2014 - 03.2018
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Checked parcels were securely sealed to eliminate losses.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Tracked outgoing mail to provide accurate customer updates.
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
- Provided assistance to the public in complying with federal regulation of Postal Service and other federal agencies.
- Sort incoming and outgoing mail, according to typed and destination.
- Cash money orders.
Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
Auto Claims Processor
JM&A Group
05.2013 - 11.2014
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Issued payouts to claimants.
- Negotiated with claimants to settle claims.
- Generated, posted and attached information to claim files.
- Took inbound calls,e-mails and chats from car dealerships customers and insurance company.
Customer Service Representative
Verizon Call Center
07.2012 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Took inbound and made outbound calls to customers to make sure that they received the best customer service.
- Verified the products with the customer and made sure that they are getting the products that best fit their needs for the best price. Added products to customer existing accounts.
Patient Care Advocate
Express Scripts
06.2010 - 03.2012
- Liaised between hospital departments to facilitate effective communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Took inbound calls and responded to emails from patients,physicians and pharmacists.
- Accurately document information about the patient's inquiries as I move through the call.
Receptionist
Bottomline Handyman
05.2007 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
Hazelwood East High School
St Louis, MO05.2007
Skills
- Reporting and Analysis
- Visual Inspection
- Sampling Protocol
- Reading Comprehension
- Claims Assessments
- Multi-Line Phone Systems
- Claim Handling
- Microsoft Excel
- Credit Card Payment Processing
- Sales Expertise
- Active Listening
- Microsoft PowerPoint
- Microsoft Word
- Problem-Solving Ability
- Process Optimization
- Document Control
- Call Center Operations
- Clerical Support
- Patient Health Information Privacy
- Operational Requirements
- Demographics Information
- Verbal and Written Communication
- Medical Terminology
- Client Documentation
- Patient Issue Resolution
- Patient Education
- Medicare Knowledge
- Customer Satisfaction
- Time Management
- Mail Handling
- PC Proficiency
- Meeting Preparation
- Microsoft Office
- Spreadsheet Tracking
- Outlook
- Publisher
- Types 30 words per minute
- Data Entry
Timeline
Clinical Program Patient Advisor
Cigna
08.2021 - 05.2024
Quality Control Inspector
Legacy Pharmaceutical Packaging
10.2019 - 11.2022
Machine Operator
Legacy Pharmaceutical Packaging
04.2019 - 10.2019
Mail Processing Clerk
United States Postal Service, USPS
11.2014 - 03.2018
Auto Claims Processor
JM&A Group
05.2013 - 11.2014
Customer Service Representative
Verizon Call Center
07.2012 - 03.2013
Patient Care Advocate
Express Scripts
06.2010 - 03.2012
Receptionist
Bottomline Handyman
05.2007 - 06.2010
High School Diploma -
Hazelwood East High School