Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Jasmine Fields

Mesa,AZ

Summary

Dynamic entrepreneur with a proven track record at Televerde, excelling in lead generation and client relationship building. Spearheaded innovative marketing strategies that drove revenue growth and enhanced operational efficiency. Adept at strategic planning and team management, consistently delivering results through effective communication and a growth mindset.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Founder

Publicaters
Sierra Vista, AZ
01.2019 - Current
  • Established business vision and strategic direction for company growth.
  • Developed and implemented marketing strategies to attract new clients.
  • Managed daily operations and ensured efficient workflow across teams.
  • Built partnerships with vendors and suppliers for resource procurement.
  • Oversaw financial planning and budgeting to maintain profitability.
  • Recruited, trained, and mentored staff to enhance team performance.
  • Conducted market research to identify emerging industry trends and opportunities.
  • Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
  • Developed and implemented a comprehensive business plan to launch the company.
  • Organized events such as webinars, conferences, trade shows or other promotional activities.
  • Identified potential partnerships to expand the reach of the business.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Negotiated contracts with vendors and suppliers for optimal pricing structure.
  • Conducted regular reviews of existing processes to identify areas of improvement.
  • Monitored performance metrics to ensure quality standards were maintained.
  • Established policies and procedures for efficient workflow management.
  • Implemented process changes aimed at increasing efficiency while reducing costs.
  • Built relationships with key stakeholders in industry associations to promote brand visibility.
  • Analyzed consumer trends data to inform product offerings and services.
  • Evaluated new technologies for potential application in the organization's processes.
  • Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
  • Developed strategic initiatives to increase market share and revenue growth.
  • Implemented customer feedback loops to gather insights and improve product and service offerings continually.
  • Conducted ongoing competitive analysis to inform strategic decisions and maintain competitive advantage.
  • Implemented scalable processes and systems to support business operations and facilitate efficient growth.
  • Oversaw the development and maintenance of the company website and e-commerce platforms.
  • Managed crises and unexpected challenges, ensuring minimal impact on business continuity.
  • Conducted comprehensive market research to identify unmet needs and opportunities for new business ventures.
  • Designed and launched innovative products and services, ensuring they meet market needs and customer satisfaction.
  • Actively participated in industry events, conferences, and networking opportunities to enhance brand visibility and business growth.
  • Ensured compliance with legal and regulatory requirements relevant to the business operations.
  • Developed and executed strategies for scaling the business domestically and internationally.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Negotiated and closed deals with suppliers, clients, and other key stakeholders to optimize operational efficiency.
  • Led marketing efforts, including brand development, digital marketing strategies, and public relations campaigns.
  • Monitored and analyzed performance metrics to inform strategic pivots and drive continuous improvement.
  • Developed and implemented strategic business plans to guide the startup from conception to operational success.
  • Developed long-range plans for business growth, resulting in increase in annual sales.
  • Drove revenue by cultivating successful client relations.

Sales Development Representative

Televerde
Tempe, AZ
12.2016 - 08.2017
  • Receive/Validate MQL; generate SAL or reject lead
  • Add supplement information to confirm sales readiness of the opportunity; create sales qualified lead (SQL) or sales ready opportunity (SRO)
  • Conduct Teleprospecting into target accounts; create sales ready opportunities
  • Conduct presentations and involve Partner/FSR at appropriate time in sales cycle
  • Manage opportunities to close through partners and fields sales reps (FSRs)
  • Maintain currency of deal stages in CRM and produce a sales forecast
  • Perform additional services to support Partners and FSRs (may include proposal development and demonstrate of product/solution

Lead Development Representative

Televerde
Tempe, AZ
03.2016 - 12.2016
  • Plan, schedule and prioritize each day’s activities to include identifying scheduled meetings, identifying clients by time zone to schedule appropriate calling times, managing the back log by identifying call backs and reviewing files for follow up.
  • Organize work tools to include reviewing references sheets, scripts, industry jargon, websites and other related materials.
  • Prepare for each call to include reviewing the past call history, notes and key information on the company record or about the industry and reviewing the script to identify what information still needs to be gathered or for use as a recap summary.
  • Place calls to companies in the queue, qualifying the call and working towards attainment of campaign objectives.
  • Manage the data to include identifying contacts, entering information in Intelesight, recording leads generated, navigating Intelesight, scripting and adding contacts
  • Share and seek knowledge by mentoring, coaching and guiding fellow LDRs in the successful attainment of campaign objectives.
  • Manage monthly, weekly, and daily revenue expectations through knowledge and navigation of excel.

Tele Service Representative

Televerde
Tempe, AZ
12.2015 - 03.2016
  • Provide sufficient outbound activity to meet the requirements of regions/territories they support.
  • Execute on outbound marketing programs assigned, and maintain all associated SLA’s.
  • Maintain compliance within client CRM on all inbound leads in which assigned.
  • Work with account executives to develop a territory plan.
  • Work with inside marketing managers to develop pipeline that supports marketing generated opportunity generation and revenue goals.
  • Prepare and submit activity reports, pipeline forecasts and conversion rates to manager as requested
  • Set up and conduct warm handoff for inside sales executive and partners prior to passing and/or converting a lead to an opportunity

Message and Training Coordinator

Professional Advertising of America PLLC
Phoenix, AZ
01.2012 - 01.2015
  • Review and understand the clients company, products/services (features, benefits, functionality), customers, buyer pain points and buying cycle stages, competition and target audience (industry, titles, etc.) Using a combination of research methods; including client’s website and collateral, Forrester, etc.
  • Facilitate client/campaign training, including pre and post briefing with Agent Performance Manager and calling team.
  • Develop campaign playbook and provide campaign training to Agent Performance Manager and calling team.
  • Develop and administer tools and techniques to cultivate knowledge and skills for campaign success; campaign certification questionnaire, pre and post training exercises, training reference material, job aides, etc.
  • Facilitate campaign testing and review results and feedback with Agent Performance Manager and Client Success Manager to identify issues and opportunities for improvement.
  • Participate in campaign calling to; include campaign testing, campaign trouble shooting, and as needed.
  • Obtain information to agent performance manager and conduct ongoing call monitoring to assess messaging and script flow improvement, gather relevant feedback for client progress reviews/training.

Education

Associate of Applied Science - Software Engineering

Kingsland University
Atlanta, GA
03-2025

Computer Technology for Business -

Rio Salado College
01.2016

Customer Service Representative Sales and Marketing -

Rio Salado College
01.2016

Customer Service Representative Business Practices -

Rio Salado College
01.2016

Skills

  • Verbal communication
  • Written communication
  • Presentation skills
  • Lead generation
  • Cold calling
  • Client needs assessment
  • Corporate structure mapping
  • Role alignment
  • Goal setting
  • Understanding of divisional relationships
  • Building trust
  • Selling high value services
  • Solution summarization
  • Client needs alignment
  • Pricing strategy
  • ROI analysis
  • Value proposition
  • Decision making systems understanding
  • Time management
  • Software development
  • Customer service
  • Data analysis
  • Marketing strategies
  • Team management
  • Project management
  • Technical support
  • Marketing
  • E-commerce operations
  • Operations management
  • Partnership building
  • Start-up operations
  • Product roadmaps
  • Growth mindset
  • Financial administration
  • Innovation management
  • Trends analysis
  • Customer focus
  • Industry expertise
  • Channel development
  • Entrepreneurial leadership
  • Organizational structuring
  • Entrepreneurial and innovative
  • Talent acquisition
  • Visionary leadership
  • Contract management
  • Policies and procedures development
  • Business development
  • Ethics and integrity
  • Revenue generation
  • Business planning
  • Client engagement
  • Process improvements
  • Legal compliance
  • Business administration
  • Human resources
  • Negotiation
  • Revenue development
  • Strategic planning
  • Cash flow management
  • Customer acquisition
  • Consulting
  • Market Knowledge
  • Strategic vision
  • Intellectual property
  • Strategic thinking
  • Client relationship building
  • Contract negotiation
  • Quality control planning
  • Operational analysis
  • Analytical skills
  • Resource allocation
  • Product development
  • Strategic business planning
  • Marketing expertise
  • Supply chain management
  • Budgeting and forecasting
  • Human resource information system HRIS
  • Employee coaching
  • Program oversight
  • Revenue growth
  • Relationship building
  • Team leadership
  • Program administration
  • Web development
  • Market research
  • Technical troubleshooting
  • Automation design
  • Modeling skills
  • Security protocols
  • Designing interfaces
  • Documentation management
  • Testing scripts
  • Continuous improvement
  • Data acquisition
  • Automation process design
  • Data analytics
  • Robotics simulation
  • Object-oriented programming
  • Embedded systems
  • Familiar with [HTML,CSS,JavaScript, React, Python]
  • Robotics programming
  • Technical reporting
  • Process improvement
  • Machine learning integration
  • Technical solution development
  • Documentation coordination
  • Artificial intelligence implementation
  • Script configuration
  • Automation implementation
  • Testing script development
  • Software development lifecycle
  • Automation
  • Data collection
  • Protocol validation
  • Configuring interfaces
  • Process engineering
  • Python programming
  • Network protocols

Accomplishments

  • Million Dollar Club Award, Recognition for generating over a million dollars in marketing generated opportunities for the Televerde SAP Appointment Setting campaigns
  • SAP Certificate for MGO, Recognition for 11 MGO’s and 2.6 million in the pipeline on the SAP FTE Program in Q2/2016
  • Excellence Award Level 1&2, Recognition for Achieving Call Performance Mastery

Certification

  • HTML & CSS EXPERT

References

References available upon request.

Timeline

Founder

Publicaters
01.2019 - Current

Sales Development Representative

Televerde
12.2016 - 08.2017

Lead Development Representative

Televerde
03.2016 - 12.2016

Tele Service Representative

Televerde
12.2015 - 03.2016

Message and Training Coordinator

Professional Advertising of America PLLC
01.2012 - 01.2015

Associate of Applied Science - Software Engineering

Kingsland University

Computer Technology for Business -

Rio Salado College

Customer Service Representative Sales and Marketing -

Rio Salado College

Customer Service Representative Business Practices -

Rio Salado College

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