Jasmine Jackson
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience in customer service and security management, notably at Churchs Texas Chicken. Excelled in enhancing customer satisfaction and loyalty through exceptional service and efficient conflict resolution. Skilled in cash handling and POS system operations, coupled with a proven ability to lead teams and improve operational efficiency. Demonstrates strong work ethic, integrity, and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Cashier/Drivethru/Manager
Churchs Texas Chicken
12.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Security/ Bouncer
All Star Security
02.2023 - 11.2023
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
- Used metal detectors or performed pat-downs and bag searches.
Full Service Waitress
Tempo Cafe
06.2022 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Security Guard
Skytech Security Services
02.2022 - 03.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Security Concierge
Allied Universal Security
02.2020 - 03.2023
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
- Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
- Conducted thorough investigations into reported incidents, documenting findings and implementing corrective actions when necessary.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
- Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
- Leveraged strong organizational skills in managing lost-and-found items effectively while maintaining confidentiality of personal information for affected parties.
- Facilitated smooth resident move-ins and move-outs, collaborating with staff to ensure a seamless transition.
- Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
- Utilized strong communication skills to liaise between residents, staff, and external vendors for seamless service delivery.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Supported event planning efforts within the community by coordinating logistics related to guest access and parking arrangements.
- Managed information system regulatory compliance to meet updated guidelines.
- Provided safety reports and data analysis to building managers to inform security processes.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw software configurations and updates for Number systems across Type departments.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
Cashier/Drivethru
McDonald's
05.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Youth Connection Leadership Academy
Chicago, IL06.2018
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Payment Processing
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- POS system operations
- POS Systems
- Guest inquiries
- ID Verification
- Inventory Control
- Order Packaging
- Decision Making Aptitude
- Sales expertise
- Daily Reporting
- Retail Merchandising
- Point of sale operation
- Reports and documents
- Loss Prevention
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Relationship Building
- Team Leadership
- Microsoft Office
- Upselling
Timeline
Cashier/Drivethru/Manager
Churchs Texas Chicken
12.2023 - 06.2024
Security/ Bouncer
All Star Security
02.2023 - 11.2023
Full Service Waitress
Tempo Cafe
06.2022 - 09.2023
Security Guard
Skytech Security Services
02.2022 - 03.2023
Cashier/Drivethru
McDonald's
05.2020 - 10.2022
Security Concierge
Allied Universal Security
02.2020 - 03.2023
High School Diploma -
Youth Connection Leadership Academy
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