Jasmine Jackson
Ruston,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Work From Home Agent
Amazon
08.2022 - 09.2024
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
Work From Home Agent
Teleperformance USA
11.2019 - 08.2022
- Assessed client satisfaction regularly through formal surveys and informal feedback mechanisms, adjusting service delivery models as needed to ensure optimal experiences for all stakeholders involved.
- Maintained detailed records of client progress, making data-driven adjustments to service plans as necessary for optimal outcomes.
- Built strong relationships with clients and their families, fostering trust and open communication to better address individual needs.
- Improved the quality of care for individuals with disabilities by developing and implementing personalized service plans.
- Enhanced client independence by providing assistance in daily living activities such as personal care, meal preparation, and transportation.
- Promoted a safe and comfortable environment for clients through regular home safety assessments and modifications as needed.
- Managed caseloads efficiently while maintaining flexibility to accommodate unexpected changes or urgent care needs among clients served.
- Collaborated with multidisciplinary teams of healthcare professionals to develop comprehensive support strategies for each client''s unique requirements.
- Kept case files updated, accurate and aligned with requirements.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Grambling State University
Grambling, LAHigh School Diploma -
Ruston High School
Ruston, LA05.2018
Skills
Typing Speed
Phone Etiquette
CRM Knowledge
File Maintenance
Customer Service
Computer Skills
Understanding Customer Needs
Calm and Professional Under Pressure
Remote Office Availability
Professional telephone demeanor
Document and Records Management
Data Entry
Timeline
Work From Home Agent
Amazon
08.2022 - 09.2024
Work From Home Agent
Teleperformance USA
11.2019 - 08.2022
Grambling State University
High School Diploma -
Ruston High School