Jasmine Jeffries
Charlotte,NC
Summary
Results-driven Administrative and HR professional with experience in customer service, office management, and mortgage processing. Proven track record of enhancing operational efficiency, providing exceptional client support, and handling high-volume administrative workflows. Skilled in scheduling, communications, document processing, and problem-solving in both corporate and service environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Diversified Printing
Charlotte, NC
04.2024 - 09.2024
- Streamlined administrative workflows, improving efficiency by 25%.
- Managed high-volume communications with clients and stakeholders.
- Scheduled and coordinated meetings, reducing appointment conflicts by 30%.
- Maintained filing systems, reducing document retrieval time by 40%.
- Supported report and document preparation for business decisions.
- Organized travel itineraries with a 20% cost savings.
- Delivered exceptional front-facing customer service.
Member Advocate Specialist
Neighborhood Assistance Corporation of America (NACA)
Charlotte, NC
02.2024 - 04.2024
- Provide financial counseling to homeowners, and assess mortgage affordability.
- Collaborate on solutions, including loan modifications, deferrals, and payment plans.
- Submit the required documentation to servicers, and follow up on client cases.
- Coordinate with servicers to delay foreclosures, and maintain communication with clients.
Customer Service Representative – Reverse Mortgage
Wells Fargo
Fort Mill, SC
08.2019 - 11.2022
- First point of contact for reverse mortgage customers in a call center.
- Processed fund requests and documented client interactions.
- Educated customers on reverse mortgage terms and resolved escalations.
HR Specialist III
Global Business Services (GBS)
Charlotte, NC
04.2019 - 11.2022
- Managed job requisitions using Workday and ServiceNow.
- Onboarded and trained new hires; supported HR projects and analytics.
- Resolved internal/external HR inquiries and maintained service consistency.
Night Auditor
Westin Atlanta Buckhead
Atlanta, GA
01.2017 - 09.2017
- Reconciled daily financials and prepared revenue and occupancy reports.
- Handled audit records and guest check-in/check-out procedures.
Legal Order Processing Clerk
Wells Fargo
Charlotte, NC
08.2015 - 01.2016
- Processed subpoenas/legal orders and maintained case tracking systems.
- Verified attorney contact details and ensured document accuracy.
Customer Service Representative
Convergys – OnStar
Charlotte, NC
01.2015 - 07.2015
- Handled service inquiries and technical support for OnStar subscribers.
- Promoted service upgrades and met monthly sales targets.
Document Processing Specialist
Wells Fargo – Home Mortgage
Charlotte, NC
05.2013 - 11.2013
- Reviewed loan documents and prepared legal affidavits.
- Coordinated with underwriting to collect appraisals and title documents.
Education
Aveda Arts & Science Institute
Washington, DC08.2013
Skills
- Office management
- Document preparation
- Scheduling meetings
- Customer service
- Data entry
- Communication skills
- Conflict resolution
- Product knowledge
- Team player
- Adaptability
Timeline
Administrative Assistant
Diversified Printing
04.2024 - 09.2024
Member Advocate Specialist
Neighborhood Assistance Corporation of America (NACA)
02.2024 - 04.2024
Customer Service Representative – Reverse Mortgage
Wells Fargo
08.2019 - 11.2022
HR Specialist III
Global Business Services (GBS)
04.2019 - 11.2022
Night Auditor
Westin Atlanta Buckhead
01.2017 - 09.2017
Legal Order Processing Clerk
Wells Fargo
08.2015 - 01.2016
Customer Service Representative
Convergys – OnStar
01.2015 - 07.2015
Document Processing Specialist
Wells Fargo – Home Mortgage
05.2013 - 11.2013
Aveda Arts & Science Institute