Jasmine Jenkins
Baltimore,MD
Summary
Customer service professional with expertise in customer satisfaction, crew resource management, and operations. Excellent problem-solving skills and strong attention to detail. Seeking a growth-oriented position to utilize skills and take on new challenges.
Overview
8
8
years of professional experience
Work History
Conductor
Amtrak
Baltimore, MD
06.2018 - Current
- Assisted passengers with boarding and alighting trains safely.
- Conducted safety inspections of train equipment prior to each trip.
- Monitored the speed, distance traveled, and time of train travel.
- Ensured compliance with all applicable railroad rules and regulations.
- Maintained communication with dispatchers and other crew members via radio or other methods.
- Assisted in resolving customer complaints and ensuring passenger comfort during trips.
- Operated switches, signals, crossings, and other railway devices along the route.
- Directed crew members by employing flag or hand signals, lantern and radio communications.
- Coupled air brakes and electrical connections between trains.
- Assisted in training new conductors on operational procedures and safety protocols.
- Checked tickets to ensure valid fares were paid before departure from station stops.
Operations/Warehouse Logistics Supervisor
Cost Plus World Market, Inc
Raleigh, NC
09.2016 - 02.2018
- Ensured that all operational procedures are adhered to for efficient workflow.
- Managed staffing issues such as hiring, training, scheduling and performance evaluations.
- Supervised employees on a daily basis to ensure safety policies were followed correctly.
- Collaborated with other departments to improve efficiency within the supply chain network.
- Monitored the accuracy of incoming and outgoing shipments to ensure quality control.
- Directed the inbound and outbound shipping activities of warehouse staff.
- Implemented new processes for receiving, storing, picking and shipping products more efficiently.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Education
High School Diploma -
Southeast Raleigh High School
Raleigh, NC05-2008
Skills
- Customer Service
- Safety Management
- Excellent Communication Skills
- Operate Heavy Equipment
- Ability to work without Direct Supervision
- Visual Merchandising
- Operations Management
- Inventory Control
Timeline
Conductor
Amtrak
06.2018 - Current
Operations/Warehouse Logistics Supervisor
Cost Plus World Market, Inc
09.2016 - 02.2018
High School Diploma -
Southeast Raleigh High School