JASMINE JENKINS

•Ensure the safe movement and operation of passenger trains in accordance with Amtrak rules, federal regulations, and operating procedures.

•Assist passengers with boarding, deboarding, seating, luggage, and general travel needs.

•Communicate with the Engineer regarding train movements, signals, speed restrictions, station stops, and other operating conditions.

•Apply and enforce Amtrak rules, policies, and passenger conduct standards.

•Handle customer complaints and resolve passenger-service issues professionally.

Provide information regarding schedules, stations, connections, delays, and onboard services.

•Follow FRA regulations, Amtrak operating rules, safety rules, and collective bargaining agreement requirements.

•Managed daily store operations, ensuring efficient workflow, excellent customer service, and compliance with company policies and procedures.

•Supervised, coached, and developed a team of employees, including hiring, onboarding, scheduling, performance management, and training.

•Oversaw inventory management, merchandise receiving, stockroom organization, replenishment, and loss-prevention procedures.

•Ensured the store maintained company standards for safety, cleanliness, merchandising, and operational excellence.

•Resolved customer concerns and employee issues professionally while maintaining a positive and productive work environment.

•Conducted opening and closing procedures, cash management, deposits, audits, and daily operational reporting.

•Led the store during periods of high customer volume, staffing shortages, and other operational challenges while maintaining service standards.

•Used leadership, problem-solving, and organizational skills to improve team performance and overall store efficiency.