Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JASMINE JETER

JASMINE JETER

Aircraft Lead Agent
Atlanta,Georgia

Summary

To obtain a position within a corporation that offers growth and development for present and future opportunities. Efficient agent with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements. Team-oriented and committed to improving efficiency.

Overview

18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Aircraft Lead Agent

Delta Air Lines, Inc
Atlanta, GA
07.2021 - Current
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Improved on-time departure rates by closely monitoring load progress and coordinating with relevant parties.
  • Packed, crated and prepared orders to load on trucks and trailers.
  • Streamlined operations for faster turnaround times through effective communication with ground personnel and flight crews.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Conducted regular audits of loading procedures to ensure adherence to regulatory requirements and airline specifications.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Collaborated with maintenance teams to address any necessary repairs or adjustments related to cargo loading equipment or infrastructure.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Verified documentation and condition of freight to ascertain achieved quality standards.
  • Continuously sought opportunities for process improvement, implementing changes as necessary to enhance overall efficiency and productivity in aircraft loading activities.
  • Developed strong working relationships with airlines, fostering a collaborative environment for efficient operations.
  • Supported the implementation of new technology systems aimed at improving overall productivity in aircraft loading processes.
  • Originated and implemented operational processes and procedures, amplifying productivity.
  • Contributed to the development of standard operating procedures, ensuring consistent application across all agents.
  • Inventoried freight to facilitate proper accounting of cargo.
  • Worked closely with dispatchers and planners for optimal flight routing based on payload considerations and operational restrictions.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Enhanced aircraft loading efficiency by implementing new procedures and protocols.
  • Served as a key point of contact between load agents team members, effectively addressing questions or concerns from colleagues or airline partners.
  • Actively participated in safety meetings, offering valuable input regarding the prevention of potential hazards during aircraft loading operations.
  • Transferred luggage from aircraft to collection areas safely using Type equipment.
  • Provided mentorship and guidance to new hires, promoting adherence to company policies and standards of excellence.
  • Guided aircraft into and out of parking positions using hand signals.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Assisted management in evaluating team performance and identifying areas for improvement within the department.
  • Used handheld scanners to track and maneuver freight through distribution network.
  • Reduced cargo discrepancies by conducting thorough pre-flight checks and ensuring proper documentation.
  • Maintained high safety standards during loading processes, minimizing risks to personnel, equipment, and aircraft.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Optimized weight distribution in aircraft, resulting in improved fuel efficiency and overall cost savings.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Assisted in troubleshooting complex issues related to cargo handling, providing innovative solutions for timely resolution.
  • Ensured accurate completion of all required paperwork associated with cargo handling operations, maintaining detailed records as needed for compliance purposes.
  • Examined cargo and freight shipments to check goods' condition.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Participated in continuous training programs to remain current on industry regulations and best practices for aircraft loading.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Paid attention to detail while completing assignments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.

Secretary/ Associate

J & J Enterprise
Atlanta, GA
01.2006 - 04.2022
  • Delegated with the responsibility to oversee day to day administrative tasks for a landscaping company
  • Duties included, but not limited to: Managed office equipment and office space, organizing and filing paperwork, maintained office schedules and calendars, handling incoming mail
  • Assist with completing multiple projects such as hardwood flooring, tile work, outside projects rebuilding structures, and building patio areas and decks
  • Finish basements, have experience with drywall, caulk, paint, stain
  • SAP experience
  • General plumbing, changing electrical ballast, blind installation, fire alarm panels, life safety systems, and taking electrical and water meter readings.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes.
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Created and updated records and files to maintain document compliance.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Performed research to collect and record industry data.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.

Console Operator, Rover, Supervisor, Lobby Officer

Allied Universal Security Services
Atlanta, GA
05.2015 - 04.2019
  • Ensures the facility is provided with high quality security services to protect people and property
  • Reports safety concerns, security breaches and unusual circumstances both verbally and in writing
  • Builds, improves and maintains effective relationships with both client employees and guests
  • Answers questions and assist guests and employees
  • Remains flexible to ever changing environments; adapt well to different situations
  • Patrols the facility on foot or vehicle
  • Answers phones and greets guests / employees in a professional, welcoming manner
  • Monitors closed circuit television systems and alarms.
  • Contributed to process improvement initiatives through valuable insights gained from hands-on experience in console operations.
  • Studied client requirements, developing and implementing software solutions that fit with expectations.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Supported time-sensitive project input milestones by keeping team on-task.
  • Provided basic end-user troubleshooting and desktop support.
  • Established and maintained relationships with software vendors.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Supported cross-functional teams with critical information gathered from monitoring system analytics and reporting tools during daily console operations.
  • Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
  • Streamlined work processes with the implementation of effective console operation protocols and procedures.
  • Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
  • Processed requests for service from internal and external customers.
  • Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
  • Documented discrepancies, referring discovered issues to supervisor for remediation.
  • Inspected parking lots to verify vehicles were properly parked and displayed parking permits.
  • Ensured data integrity by conducting regular backups, reducing the risk of data loss during console operations.
  • Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
  • Supported efficient use of available computer terminals and network access by coordinating schedules.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
  • Collaborated with team members to develop strategies for improving overall console performance and functionality.
  • Traveled to client locations to manage multi-site networks.
  • Boosted operational effectiveness by staying up-to-date with industry trends and advancements in console technology.
  • Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.

Stocker

Walmart
Lithia Springs
09.2014 - 04.2015
  • Loading and unloading shipments, stock associates must possess the ability to lift organizing backroom spaces, constructing displays, and stocking shelves
  • Knowledge of operating heavy machinery such as forklifts
  • Greet and assist customers as needed
  • Training with erp sap some forklift training.

Van Driver / Teacher's Assistant

Agape Unlimited Daycare
Morrow
05.2009 - 04.2013
  • Ensured safe transportation of clients to their designated locations at their scheduled times
  • Entrusted with the responsibility of classroom duties as needed.

Education

Bachelor - Cybersecurity

West Georgia Technical College
La Grange, GA
04.2024 - Current

High School Diploma Received -

B.E. Mays High School
Atlanta, GA
08.2004 - 08.2008

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Gordon College
01.2009 - 12 2009

Certification - Heating, Air Conditioning, And Refrigeration Installation And Repair

Interactive College of Chamblee
Chamblee GA
07.2016 - 07.2018

Skills

Stress Tolerance

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Certification

Heating and air conditioning refrigeration

Timeline

Bachelor - Cybersecurity

West Georgia Technical College
04.2024 - Current

Aircraft Lead Agent

Delta Air Lines, Inc
07.2021 - Current

Heating and air conditioning refrigeration

05-2018

Certification - Heating, Air Conditioning, And Refrigeration Installation And Repair

Interactive College of Chamblee
07.2016 - 07.2018

Console Operator, Rover, Supervisor, Lobby Officer

Allied Universal Security Services
05.2015 - 04.2019

Stocker

Walmart
09.2014 - 04.2015

Van Driver / Teacher's Assistant

Agape Unlimited Daycare
05.2009 - 04.2013

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Gordon College
01.2009 - 12 2009

Secretary/ Associate

J & J Enterprise
01.2006 - 04.2022

High School Diploma Received -

B.E. Mays High School
08.2004 - 08.2008

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JASMINE JETERAircraft Lead Agent