Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Jimenez

Baldwin Park,United States

Summary

Psychology undergraduate with experience in client-centered support, needs assessment, and referral coordination across educational and community-based settings. Skilled in active listening, de-escalation, and supporting individuals experiencing stress or conflict. Trusted with escalated concerns and sensitive information while maintaining professionalism and confidentiality. Passionate about supporting well-being and connecting individuals with appropriate resources.

Overview

6
6
years of professional experience

Work History

Student Ambassador

Mt. SAC
09.2022 - 06.2024
  • Applied active listening and communication skills to support students navigating financial stress
  • Helped normalize help-seeking behaviors by creating a welcoming, nonjudgmental environment
  • Recognized when students needed additional support and connected them with appropriate resources

Bank Teller

Credit Union of Southern California
07.2018 - 11.2020
  • Provided client-centered service using clear communication, active listening, and deescalation skills while assisting with financial transactions
  • Maintained ethical standards, confidentiality and accuracy while working with diverse clients and sensitive financial information
  • Identified client needs and barriers in real time and offered appropriate banking products, services, and financial education

Call Center Representative

CIT Bank
01.2019 - 06.2019
  • Managed inbound calls from clients reporting account issues, complaints, or service concerns in a fast-paced environment
  • Resolved issues directly when possible and escalated or referred cases to appropriate departments while maintaining professionalism and confidentiality
  • Validated client concerns, gathered relevant information, and assessed needs to determine appropriate resolutions or next steps

Education

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona
Pomona, CA
05.2026

Associate of Arts - Behavioral Sciences

Mt. San Antonio College
Walnut, CA
06.2023

Associate of Arts - Sociology

Mt. San Antonio College
Walnut, CA
06.2023

Skills

  • Active listening
  • Client support
  • De-escalation
  • Needs assessment
  • Referrals and escalation
  • Communication skills
  • Confidentiality
  • Problem-solving

Timeline

Student Ambassador

Mt. SAC
09.2022 - 06.2024

Call Center Representative

CIT Bank
01.2019 - 06.2019

Bank Teller

Credit Union of Southern California
07.2018 - 11.2020

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona

Associate of Arts - Behavioral Sciences

Mt. San Antonio College

Associate of Arts - Sociology

Mt. San Antonio College