Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine John

Franklin ,LA

Summary

Dynamic customer service professional with a proven track record at Safe Haven Security, excelling in customer relations and problem-solving. Recognized for enhancing customer satisfaction through active listening and effective communication. Skilled in data entry and multitasking, contributing to increased client retention and loyalty. Committed to delivering exceptional service in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Representative

Safe Haven Security
08.2022 - 07.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Customer Service Representative

Walmart.
11.2008 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Baccalaureate - Culinary Arts

Nicholls State University
Thibodaux, LA
05.2025

Associate Of Applied Science - Culinary Arts

South Louisiana Community College
Lafayette, LA
12.2020

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Multitasking Abilities
  • Excellent communication
  • Teamwork and collaboration
  • Attention to detail
  • Organizational skills
  • Problem-solving
  • Time management
  • Team building
  • Decision-making
  • Active listening

Timeline

Representative

Safe Haven Security
08.2022 - 07.2024

Customer Service Representative

Walmart.
11.2008 - 08.2022

Baccalaureate - Culinary Arts

Nicholls State University

Associate Of Applied Science - Culinary Arts

South Louisiana Community College

Similar Profiles

CREATE PROFILE