Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Johnson

Murfreesboro,TN

Summary

Driven leader with strong problem solving and customer service skills. Successful at managing multiple priorities with a positive attitude.

Overview

14
14
years of professional experience

Work History

Assistant Director of Dining Services

Harmony At Victory Station
06.2021 - Current
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.

Tugger Operator

Universal Logistics Inc
03.2016 - 06.2021
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Prevented waste when transferring materials between transport containers and processing equipment.

Shift Leader

ATCO Industries
10.2013 - 03.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed and implemented new processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted regular reviews of operations and identified areas for improvement.

Associate

Jackson Oaks Assisted Living
02.2011 - 10.2013
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Utilized customer feedback to improve product offerings.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Cashier

Megamart
12.2009 - 02.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

North Side High School
Jackson, TN
05.2010

Skills

  • Member Services
  • Reducing Waste
  • Financial Reporting
  • Budget Expense Tracking
  • Customer Service Standards
  • Staff Scheduling
  • Effective Customer Service
  • Calendar and Scheduling Software
  • POS Terminal Operation
  • Delegating Assignments and Tasks
  • Calm and Pleasant Demeanor
  • Inventory Management Software
  • Database Interface and Query Software

Timeline

Assistant Director of Dining Services

Harmony At Victory Station
06.2021 - Current

Tugger Operator

Universal Logistics Inc
03.2016 - 06.2021

Shift Leader

ATCO Industries
10.2013 - 03.2016

Associate

Jackson Oaks Assisted Living
02.2011 - 10.2013

Cashier

Megamart
12.2009 - 02.2011

High School Diploma -

North Side High School

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Jasmine Johnson