Jasmine Johnson
Birmingham,AL
Summary
Detail-oriented Examiner with 2 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, insurance fraud and surveillance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Auto Liability Adjuster
Kemper Insurance
11.2021 - Current
- Handled full in-depth auto coverage for non-standard claims.
- Obtained and reviewed evidence, reports and medical records.
- Took statements from insureds, claimants and witnesses.
- Negotiated settlements with claimants and claimants' attorneys.
- Investigated losses and identified coverage issues.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues
Security Control Room Operator
Jefferson County Sheriff's Office
01.2016 - 11.2021
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Participated in staff meetings, special events, and professional development activities.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Checked and verified photo identification prior to granting facility access.
- Identified violators and escorted departing personnel to guard against theft of property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Investigated suspicious activities and persons to maintain security of premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
Teacher
Riverchase Community Church
06.2015 - 12.2019
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
AGENT
Liberty National Life Insurance Company
01.2015 - 05.2015
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
Cashier
Walmart
08.2013 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Overnight Teacher Counselor
Youth Villages
08.2012 - 06.2013
- Set up and operated remote cameras for live video feeds.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Bachelor of Science - Psychology
Judson College
Marion, AL06.2012
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05.2008
Skills
- Claims Evaluation
- Relationship Building
- Coverage Assessment
- Critical Thinking
- Active Listening
- Settlement Negotiations
- Liability Determination
- Policy Investigations
- Complex Mathematics
- Decision-Making
- Insurance Policy Coverage Knowledge
- Claims Investigation
Timeline
Auto Liability Adjuster
Kemper Insurance
11.2021 - Current
Security Control Room Operator
Jefferson County Sheriff's Office
01.2016 - 11.2021
Teacher
Riverchase Community Church
06.2015 - 12.2019
AGENT
Liberty National Life Insurance Company
01.2015 - 05.2015
Cashier
Walmart
08.2013 - 01.2015
Overnight Teacher Counselor
Youth Villages
08.2012 - 06.2013
Bachelor of Science - Psychology
Judson College
High School Diploma -
Pleasant Grove High School
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