Jasmine Johnson
Summary
Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations. Providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Emergency Room Patient Care Technician
Emory Midtown
06.2023 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Assist with lifting and moving patients.
- Delivered emotional support to patients and families.
Emergency Department Technician
Northside Hospital Cherokee
07.2021 - 03.2023
- Assisted doctors with examinations of over 15 patients by taking vital signs and drawing blood.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Specimen Accessioner
New York Presbyterian
10.2018 - 07.2021
- Prepared specimens for testing and analysis.
- Complete slide request upon request from both institutions and patients.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
- Confirm or create patients demographics using Epic.
- Meet with department manager to brainstorm team strengthening task.
- Research Lab test processing (Genomics, Epic, Decipher).
Administrative Assistant
Dyson
03.2017 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed over 25 employees.
Administrative Assistant/Key Holder
Lesportsac
05.2016 - 11.2017
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Customer Service Representative
Bonpoint
01.2015 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated account information to maintain customer records.
Assistant Store Manager
Kenneth Cole
06.2015 - 03.2016
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Senior Sales Ambassador
Montblanc
04.2012 - 06.2015
- Implemented comprehensive CRM system to track leads, monitor progress, and optimize sales funnel management.
- Revitalized underperforming territories with targeted marketing campaigns and tailored sales approaches.
- Mentored junior sales team members, improving overall performance and fostering a positive work environment.
- Cultivated a culture of continuous improvement within the team by setting ambitious goals and encouraging ongoing professional development efforts.
- Developed strong client relationships for increased repeat business and referrals.
Sales Associate
Zara
09.2006 - 04.2012
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Conway Women
06.2004 - 06.2006
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science - Nursing Degree
Chattahoochee Technical College
Marietta, GA05.2026
Skills
- CPR
- Basic patient care
- 12-lead EKG monitoring
- Aseptic techniques
- Measuring and monitoring vitals
- Cardiac monitoring
- Drawing blood
- Collecting medical samples
- Orthopedic fitting
- Orthopedic splint application
- Wound Care
- Data Entry
- Analytical and Critical Thinking
- Patient Admissions
- Blood Glucose Monitoring
- Patient Service
- Patient Positioning Understanding
- Feeding Assistance
- Foley Catheter Insertion and Removal
- Patient Transporting
- EMR Updating
- Simple Dressings
- Customer Service
- Cash Handling
- Customer Assistance
- Time Management
Certification
BLS Certification
Timeline
Emergency Room Patient Care Technician
Emory Midtown
06.2023 - Current
Emergency Department Technician
Northside Hospital Cherokee
07.2021 - 03.2023
Specimen Accessioner
New York Presbyterian
10.2018 - 07.2021
Administrative Assistant
Dyson
03.2017 - 10.2018
Administrative Assistant/Key Holder
Lesportsac
05.2016 - 11.2017
Assistant Store Manager
Kenneth Cole
06.2015 - 03.2016
Customer Service Representative
Bonpoint
01.2015 - 05.2016
Senior Sales Ambassador
Montblanc
04.2012 - 06.2015
Sales Associate
Zara
09.2006 - 04.2012
Sales Associate
Conway Women
06.2004 - 06.2006
Bachelor of Science - Nursing Degree
Chattahoochee Technical College