Jasmine Johnson
Bartlett,TN
Summary
Multifaceted with proven customer service expertise, I pay strong attention to detail and I can also offer superior work ethic. I am very proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting's. I have been known to be prided on my many years of experience with being a talented trainer and mentor with a performance-oriented mindset. Also, I am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. I will be committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Holdings Inc.
09.2011 - Current
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Enhanced patient care by providing efficient and accurate hemodialysis treatments.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and sterilized instruments, equipment and surfaces.
Medical Office Assistant
Methodist Healthcare
07.2023 - 10.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Use EMR to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrated competence in collecting lab samples for testing.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
Customer Service Representative- Remote
Cigna
04.2021 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced medication management for patients by diligently updating electronic medical records with accurate information.
- Supported the pharmacy team in inventory management, ordering necessary medications, and maintaining accurate records of controlled substances.
- Improved patient medication adherence by conducting comprehensive medication reviews and developing personalized care plans.
- Assisted patients in navigating insurance coverage complexities to ensure access to necessary medications without undue financial burden.
Patient Care Technician
Baylor Scott & White
06.2022 - 08.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported needs of 24+ residents under long-term care.
Education
Certificate - Medical Assistant
Anthem Career College
Memphis, TN06.2011
High School Diploma -
Gateway Christian Homeschool
Memphis, TN01.2006
Skills
- Dialysis machine operation
- Blood pressure monitoring
- Vascular Access Care
- Venipuncture
- Blood sample collection
- Adaptable to change
- Equipment Sterilization
- Biomedical Equipment Maintenance
- Customer Service
- CPR/AED
- Medical Terminology
- Inpatient Care
- Patient care techniques
- Vascular Access Management
- Hemodialysis Equipment Operation
- Direct Patient Care
- Technical Troubleshooting
- Technical Support
- Remote Support
- Call Center Operations
- Microsoft Outlook
- Technical issues analysis
- Appointment Scheduling
- Windows 10
- Training and mentoring
- Staff Management
- Employee Motivation
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Timeline
Medical Office Assistant
Methodist Healthcare
07.2023 - 10.2023
Patient Care Technician
Baylor Scott & White
06.2022 - 08.2023
Customer Service Representative- Remote
Cigna
04.2021 - 10.2023
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Holdings Inc.
09.2011 - Current
Certificate - Medical Assistant
Anthem Career College
High School Diploma -
Gateway Christian Homeschool