Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Johnson

Bartlett,TN

Summary

Multifaceted with proven customer service expertise, I pay strong attention to detail and I can also offer superior work ethic. I am very proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting's. I have been known to be prided on my many years of experience with being a talented trainer and mentor with a performance-oriented mindset. Also, I am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. I will be committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Clinical Hemodialysis Technician

Fresenius Medical Care Holdings Inc.
09.2011 - Current
  • Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
  • Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
  • Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Enhanced patient care by providing efficient and accurate hemodialysis treatments.
  • Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Performed routine quality control and safety checks on all equipment.
  • Cleaned and sterilized instruments, equipment and surfaces.

Medical Office Assistant

Methodist Healthcare
07.2023 - 10.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Use EMR to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Demonstrated competence in collecting lab samples for testing.
  • Prepared specimens for testing and analysis.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.

Customer Service Representative- Remote

Cigna
04.2021 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced medication management for patients by diligently updating electronic medical records with accurate information.
  • Supported the pharmacy team in inventory management, ordering necessary medications, and maintaining accurate records of controlled substances.
  • Improved patient medication adherence by conducting comprehensive medication reviews and developing personalized care plans.
  • Assisted patients in navigating insurance coverage complexities to ensure access to necessary medications without undue financial burden.

Patient Care Technician

Baylor Scott & White
06.2022 - 08.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Supported needs of 24+ residents under long-term care.

Education

Certificate - Medical Assistant

Anthem Career College
Memphis, TN
06.2011

High School Diploma -

Gateway Christian Homeschool
Memphis, TN
01.2006

Skills

  • Dialysis machine operation
  • Blood pressure monitoring
  • Vascular Access Care
  • Venipuncture
  • Blood sample collection
  • Adaptable to change
  • Equipment Sterilization
  • Biomedical Equipment Maintenance
  • Customer Service
  • CPR/AED
  • Medical Terminology
  • Inpatient Care
  • Patient care techniques
  • Vascular Access Management
  • Hemodialysis Equipment Operation
  • Direct Patient Care
  • Technical Troubleshooting
  • Technical Support
  • Remote Support
  • Call Center Operations
  • Microsoft Outlook
  • Technical issues analysis
  • Appointment Scheduling
  • Windows 10
  • Training and mentoring
  • Staff Management
  • Employee Motivation

Certification

  • CCHT - Certified Clinical Hemodialysis Technician

Timeline

Medical Office Assistant

Methodist Healthcare
07.2023 - 10.2023

Patient Care Technician

Baylor Scott & White
06.2022 - 08.2023

Customer Service Representative- Remote

Cigna
04.2021 - 10.2023

Certified Clinical Hemodialysis Technician

Fresenius Medical Care Holdings Inc.
09.2011 - Current

Certificate - Medical Assistant

Anthem Career College

High School Diploma -

Gateway Christian Homeschool
Jasmine Johnson