Jasmine Johnson
Atlanta,GA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Merchandise Associate
HomeGoods
06.2024 - Current
- Greeted, serviced, and thanked all customers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized store merchandise racks by size, style, and color.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
Cashier/Front End Supervisor
Ross Stores
05.2020 - 08.2021
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled transactions including returns and exchanges
- Trained new employees in cashiering procedures and helped resolve issues
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier/Women's Shoes Department
JCPenney
01.2017 - 02.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Increased sales of promotional items by informing customers about current offers.
Cashier/Women's Handbag Dept.
Macy's
10.2015 - 09.2016
- Welcomed customers and helped determine their needs
- Enhanced customer loyalty by participating in rewards program enrollment.
- Knowledgeable about brands in the store
- Informed customers about promotional events and sales through the week.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Completion of School - Cosmetology
Georgia Career Institute Conyers
900 Flat Shoals Rd SE, Conyers, GA 3009411.2024
Bachelor of Arts - Theatre
Old Dominion University
Norfolk, VA05.2020
Skills
- Retail Sales Professional
- Loyalty Program Promotion
- Markdowns and Promotions
- Clear Communication
- Customer Service
- Store Organization
- Willingness to Learn
- Time Management
- Reliable and Punctual
- Problem-Solving
Certification
BARBICIDE Certification
Pravana Color Certification
Timeline
Merchandise Associate
HomeGoods
06.2024 - Current
Cashier/Front End Supervisor
Ross Stores
05.2020 - 08.2021
Cashier/Women's Shoes Department
JCPenney
01.2017 - 02.2018
Cashier/Women's Handbag Dept.
Macy's
10.2015 - 09.2016
Completion of School - Cosmetology
Georgia Career Institute Conyers
Bachelor of Arts - Theatre
Old Dominion University