Jasmine Johnson
Northport,AL
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Diversicare of Greensboro
08.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
CNA - Certified Nursing Assistant
Centers Health Care
12.2023 - 06.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA - Certified Nursing Assistant
Moundville Health and Rehabilitation
08.2023 - 12.2023
- Taking vital signs from patients, such as temperature, blood pressure, and oxygen saturation rate., Talking with patients about their symptoms and relaying this information to a supervising nurse or physician., Recording observations in a patient chart, which becomes part of his or her ongoing medical record., Helping to turn or lift disabled patients or those with temporary mobility issues.
Advisor II
Concentrix
03.2022 - 05.2023
- Ensure service delivered to our customers meets contractual Key Performance Indicator, Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking, Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer, Greet customers in a courteous, friendly, and professional manner using agreed upon procedures, Maintain broad knowledge of client products and/or services, Prepare complete and accurate work including appropriately notating accounts as required, Participate in activities designed to improve customer satisfaction and business performance, Offer additional products and/or services, Track, document and retrieve information in call tracking database
CNA - Certified Nursing Assistant
Glen Haven Health and Rehabilitation
06.2019 - 02.2022
- Grooming and bathing patients with low mobility., Preparing each patient's room with necessary items like blankets, pillows, medical equipment, and bathroom needs., Helping patients eat and take medications., Make sure they have regular meals and proper medication dosages., Monitoring vitals and patient behavior and reporting them to the nursing and medical staff., Assisting patients with mobility needs, transferring them from wheelchair to bed., Turning or adjusting patients in bed to prevent bedsores or other discomfort.
Customer Service Representative
Mooyah
09.2018 - 03.2019
- Assisted customers with a warm and professional attitude, Operated the cash drawer
Crew Member
Schnellecke Logistics
03.2016 - 08.2018
- Collect and analyze production samples to evaluate quality., Analyze quality control test results and provide feedback and interpretation to production management or staff.
Cashier
Dollar General
12.2016 - 04.2017
- Answer customers' questions about merchandise and advise customers on merchandise selection., Take inventory or examine merchandise to identify items to be reordered or replenished., Compare merchandise invoices to items actually received to ensure that shipments are correct., Pack customer purchases in bags or cartons., Stamp, attach, or change price tags on merchandise, referring to price list.
Production Team Member
ARD
11.2014 - 12.2016
- Collect and analyze production samples to evaluate quality., Analyze quality control test results and provide feedback and interpretation to production management or staff., Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends., Create and implement inspection and testing criteria or procedures., Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
Cashier/Team Leader
DCH Regional Medical Center
03.2014 - 11.2014
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change., Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary., Balance receipts and payments in cash registers.
McDonalds Crew Trainer
McDonald's
10.2012 - 03.2014
- Monitor employee and patron activities to ensure liquor regulations are obeyed., Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities., Receive payment by cash, check, credit cards, vouchers, or automatic debits., Count money and audit money drawers.
Office Assistant/Receptionist
Mcdonald Hughes Community Center
05.2009 - 10.2012
- Answer telephones, direct calls, and take messages., Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer., Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints., Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Education
Diploma -
Northridge High School
Tuscaloosa, AL05.2012
Skills
Quality Control
Clerical
Customer Service
Patient Care
HIPAA Compliance
Reliable team player
Direct Patient Care
Basic Life Support
Active Listening
Critical Thinking
Time Management
Problem-Solving
Personal Information
Willing To Relocate: Anywhere
Timeline
Certified Nursing Assistant
Diversicare of Greensboro
08.2024 - Current
CNA - Certified Nursing Assistant
Centers Health Care
12.2023 - 06.2024
CNA - Certified Nursing Assistant
Moundville Health and Rehabilitation
08.2023 - 12.2023
Advisor II
Concentrix
03.2022 - 05.2023
CNA - Certified Nursing Assistant
Glen Haven Health and Rehabilitation
06.2019 - 02.2022
Customer Service Representative
Mooyah
09.2018 - 03.2019
Cashier
Dollar General
12.2016 - 04.2017
Crew Member
Schnellecke Logistics
03.2016 - 08.2018
Production Team Member
ARD
11.2014 - 12.2016
Cashier/Team Leader
DCH Regional Medical Center
03.2014 - 11.2014
McDonalds Crew Trainer
McDonald's
10.2012 - 03.2014
Office Assistant/Receptionist
Mcdonald Hughes Community Center
05.2009 - 10.2012
Diploma -
Northridge High School