Jasmine Johnson
Metairie,LA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Burlington
05.2023 - Current
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Store Manager
Forever 21
03.2017 - 05.2023
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Updated and maintained store signage and displays
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
Assistant Store Manager
Forever 21
09.2015 - 03.2017
- Answered customer questions and addressed problems and complaints in person and via phone
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Handled scheduling for store shifts to achieve adequate staffing
- Assisted in recruiting, hiring and training of team members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Visual Manager
Forever 21
09.2014 - 09.2015
- Built constructive, effective relationships across district to align support for visual merchandising
- Facilitated seasonal presentation workshops, meetings and conference calls with store managers
- Reinforced brand standards and visual merchandising consistency in marketplace
- Created training opportunities to address visual merchandising skills gaps in district
Education
Business Administration And Management
Delgado Community College
New Orleans, LASkills
- Inventory Management
- Sales Strategies
- Store Opening and Closing
- Multitasking and Organization
- Recruiting and Hiring
- Store Opening and Closing Procedures
- Customer Service
- Problem-Solving
- Customer Relations
Timeline
Store Manager
Burlington
05.2023 - Current
Store Manager
Forever 21
03.2017 - 05.2023
Assistant Store Manager
Forever 21
09.2015 - 03.2017
Visual Manager
Forever 21
09.2014 - 09.2015
Business Administration And Management
Delgado Community College