Jasmine Johnson
Beaufort,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
CHASE Therapies
10.2023 - 06.2024
- Provide ABA therapy to clients in a school setting according to treatment plan
- Accurately collect data to monitor client's progress
- Maintain positive and professional communication with clients, colleagues, and other stakeholders
- Administered positive reinforcement techniques to encourage desired behaviors.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Registered Behavior Technician (RBT)
BlueSprig
06.2023 - 07.2023
- Accurately recorded health and therapy session information into a secure company database.
- Provided ABA therapy to clients in a center-based setting according to treatment plan
- Accurately collected data to monitor client's progress
- Maintained positive and professional communication with clients, colleagues, and other stakeholders
- Obtained RBT certification
Daycare Lead Teacher
TLC Kids
11.2022 - 05.2023
- Manage care for a class of 10 toddlers
- Plan and organize daily activities for the children
- Maintain a positive, open line of communication between myself, parents, and other staff members
- Maintain the cleanliness and safety of the classroom based on state regulations
- Provided exceptional customer service to parents by addressing concerns promptly, professionally, and with empathy, ensuring a positive experience for all families enrolled in the daycare program.
- Enhanced child development by implementing age-appropriate learning activities and playtime experiences.
Remote Data Entry Specialist
The Mortgage Firm
06.2020 - 06.2022
- Prepare and deliver files to various investors
- Verify that all documents are properly located in the loan file
- Experience working with Encompass and Excel
- Communicated with bank employees to make sure all loan requirements are fulfilled.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Lead in training new employees on post-closing procedures, contributing to a knowledgeable workforce. Trained a crew of 5 employees on new available loan programs.
- Maintained open communication with team members, fostering a collaborative work environment that led to improved performance outcomes.
- Transferred data between systems for 30+ accounts per day.
Remote Customer Service Representative
Duke Energy
12.2019 - 06.2020
- Assisted customers via telephone with starting, stopping or transferring services
- Explained utility bill charges and created payment plans to help customers manage the expenses
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked with high volume calls, handling 60-80 calls per shift
Education
High school diploma -
Deland High School
DeLand, FL06.2013
Skills
- Microsoft Office
- Customer Service
- Detail-Oriented Data Processing
- Effective Communication
- Organizational skills
- Administrative experience
- Technical Proficiency
- Administrative Proficiency
- Word processing
- Filing
- Effective Time Management
Certification
- RBT Certification, 07/01/23, 07/31/24
- Driver's License
Timeline
Registered Behavior Technician (RBT)
CHASE Therapies
10.2023 - 06.2024
Registered Behavior Technician (RBT)
BlueSprig
06.2023 - 07.2023
Daycare Lead Teacher
TLC Kids
11.2022 - 05.2023
Remote Data Entry Specialist
The Mortgage Firm
06.2020 - 06.2022
Remote Customer Service Representative
Duke Energy
12.2019 - 06.2020
- RBT Certification, 07/01/23, 07/31/24
- Driver's License
High school diploma -
Deland High School
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