Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Jasmine Johnson

Summary

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Guest Service Representative

The Cosmopolitan of Las Vegas
06.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Professionally assist with all guest escalations and concerns.
  • Capability to grasp high call volumes.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
  • Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
  • Improved team efficiency with thorough training on customer service protocols.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Created welcoming and comfortable environment for guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Trained new Guest Service Representatives on front desk procedures and customer service best practices.
  • Handled high-pressure situations with professionalism, ensuring seamless operations during peak periods.

Medical Receptionist

Midtown Psychiatry
11.2021 - 09.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Guest Service Representative

American Recovery Service Incorporated
04.2021 - 06.2021
  • Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
  • Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
  • Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
  • Reduced recovery time with diligent research and effective communication between team members.

Funeral Director's Assistant

Thomas and Jones Funeral Home.
12.2020 - 02.2021
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Secured and filed burial permits and made funeral arrangements.
  • Greeted funeral guests and coordinated seating.
  • Supported funeral director with all facets of funeral service coordination.
  • Carried flowers to hearses or limousines for transportation to places of interment.
  • Transported deceased to funeral home.

Medical Assistant

Healthcare Partners
11.2016 - 12.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Measured patient pulse oximetry.

Education

Graduate Certificate - Medical Assistant

Northwest Career College
Las Vegas, NV
12-2016

GED -

Desert Rose High School
Las Vegas, NV
01-2016

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Data entry
  • Documentation and reporting
  • Hotel software expertise
  • Verbal and written communication
  • Multitasking Abilities
  • Organizational skills

Timeline

Guest Service Representative

The Cosmopolitan of Las Vegas
06.2023 - Current

Medical Receptionist

Midtown Psychiatry
11.2021 - 09.2022

Guest Service Representative

American Recovery Service Incorporated
04.2021 - 06.2021

Funeral Director's Assistant

Thomas and Jones Funeral Home.
12.2020 - 02.2021

Medical Assistant

Healthcare Partners
11.2016 - 12.2020

Graduate Certificate - Medical Assistant

Northwest Career College

GED -

Desert Rose High School
Jasmine Johnson