Jasmine Johnson
Georgia,US
Summary
Results-driven professional with over 4 years of experience in customer support, specializing in data management and process improvement within fast-paced environments. Proficient in CRM systems and Microsoft/Google Suite tools, consistently managing high-volume inquiries with accuracy and discretion. Background in psychology enhances interpersonal skills, supporting effective administrative and HR functions.
Overview
6
6
years of professional experience
Work History
Customer Retention Manager
Vectorworks
2022.10 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Streamlined sales operations through data-driven CRM analysis, creating comprehensive reports that identify trends and optimize team performance
- Implemented strategic customer outreach program for failed payments, recovering $22K in revenue through targeted reactivation campaigns and personalized follow-ups
Health Guide
Vida Health
2021.06 - 2022.09
- Provided tailored guidance and support to clients, helping them achieve sustainable lifestyle changes and meet their health goals.
- Leveraged health technology platforms to track client progress and deliver actionable insights, ensuring effective and data-driven coaching.
- Streamlined coaching processes and optimized session scheduling, resulting in improved client retention and consistent progress monitoring
Customer Service Advocate
UnitedHealth Group
2019.12 - 2021.05
- Managed high-volume healthcare inquiries through integrated CRM systems.
- Provided exceptional customer support by assisting members with benefits, claims, and policy inquiries.
- Upheld privacy and security requirements for customer information.
Education
Psychology -
The University of Georgia
Athens, GADiploma of Education -
Hart County High School
Digital Marketing Nanodegree -
Udacity
Skills
- Attention to Detail
- Problem Solving
- Organizational
- Data Management
- Project Management
- Customer Service
- Customer Retention
- CRM management
- Digital Marketing
- Google Suite
- Microsoft Suite
- Adaptability and flexibility
Timeline
Customer Retention Manager
Vectorworks
2022.10 - Current
Health Guide
Vida Health
2021.06 - 2022.09
Customer Service Advocate
UnitedHealth Group
2019.12 - 2021.05
Psychology -
The University of Georgia
Diploma of Education -
Hart County High School
Digital Marketing Nanodegree -
Udacity